Great
Based on 463 reviews
IdentityIQ4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.
IdentityIQ (identityiq.com) has 463 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 348 reviews with 5 stars · Clear filters
Deborah K.
service a very good , very polite, even thuo my phone kept cutting out
Reply from IdentityIQJul 10, 2023
Thank you for your kind words, Deborah! We're delighted to hear that you found our service to be very good and our staff to be very polite. We appreciate your review, and hope to serve you again soon!
Claudio C.
Fast and direct, as efficient as it could be.
Reply from IdentityIQJul 7, 2023
Thank you for your positive feedback, Claudio! We're delighted to hear that our service met your expectations in terms of speed and efficiency. We appreciate your support and look forward to serving you again in the future.
Bridget I.
My experience was efficient and very helpful.
Reply from IdentityIQJul 7, 2023
Thank you for sharing your positive feedback, Bridget! We are delighted to hear that your experience with us was both efficient and helpful. We strive to provide excellent service to all our members.
Damali C.
I loved that my place could be held in line and the representative called me back. My rep was very helpful and polite as well.
Reply from IdentityIQJul 7, 2023
Thank you for your positive feedback, Damali! We're delighted to hear that our convenient call-back feature and the helpfulness of our representative made your experience enjoyable. We strive to provide excellent service, and your satisfaction is our priority.
DeWAYNE
Lisa was wonderful during the entire call. I learned a lot of information during our interaction. She was very pleasant, knowledgeable, and courteous. Another thing that I enjoyed was that there was no dead time while waiting on results.
Reply from IdentityIQJul 7, 2023
Thank you so much for your kind words! We're thrilled to hear that Lisa provided you with a wonderful experience during your call. We appreciate your feedback about the efficient handling of waiting time. We strive to deliver prompt and informative service to all our customers.
Terry L.
I am deaf my name is Terry nice meet you thank help fix my credit score the future
Reply from IdentityIQJul 6, 2023
Thank you for your review, Terry! We appreciate you taking the time to leave us your 5-star review. We look forward to assisting you in the future!
DEBORAH E.
Vick was most helpful. Understood my needs and wa t. Walked me through programs and answered my questions with ease. GREAT EMPLOYEE!
Reply from IdentityIQJul 5, 2023
Thank you for your kind words, Deborah! We're thrilled to hear that Vick provided exceptional assistance. We appreciate your feedback and are proud to have Vick as a valuable member of our team.
Emily N.
Great customer service. Jasmin was so polite, informative, and helpful! She did a great job explaining the perks of continuing my membership, and gave great direction on steps I need to take. I really appreciated her help!
Reply from IdentityIQJul 5, 2023
Thank you for your kind words, Emily! We're delighted to hear that Jasmin provided you with excellent customer service and that her polite and informative assistance made a positive impact on your experience. We'll make sure to share your feedback with her and commend her for a job well done!
