IdentityIQReviews of identityiq.com

This company harassed me into staying and then upon cancel they marked and report what appears derogatory to my credit check history after cancellation I believe they harmed my credit or did something and they even tried to scare me into staying saying something might happen if you leave and your information be leaked. Highly possible to harming your history or identity upon cancellation check

It's essentially [a bad] repacking of the CreditKarma. While CreditKarma is the best and excellent and is free forever. IdentityIQ people don't have decency to offer a free trial. NO REFUNDS!!! Think about it. Scores that they advertise as FICO are NOT FICO scores. These are most likely Vantage3 scores? Consider the following: NOBODY knows how FICO scores are actually calculated. It's a trade secret. All anybody else could do is get a very vague approximation. However, Their "FICO score simulator" is not working AT ALL. It's a joke, but not a simulator. It really doesn't work at all. However, they pretend that it does. And a lot of times, the way they display data, doesn't make sense AT ALL.

I cancelled my membership first thing on Monday, November 6, 2023. I received an email indicating they received my cancellation effective immediately on 11/6/23 at 7:40am. They turned around and billed me on 11/7/23 and claimed that the bill was already out. That was a lie because I was forced to update my payment information when I logged in on Monday, 11/6/23 and the new info I entered was the account they billed. I asked if I would have access to my reports till the end of the billing cycle as clearly, I paid for a billing cycle after cancelling and they told me that I could not. I even spoke to a supervisor that was no help in resolving this. Her suggestion is that we open the account again, but I may have to pay a fee.....if this is not a rip off, I don't know what is. DO NOT subscribe to this service. I've had a subscription with Experian and never had these types of problems.

I've tried to write this 3 times. But i get so upset I start crying. Im 49 years old. Ive lost my lawn service business due to a diagnosis of Crohns Disease. I had a friend (had) that was helping me start selling on Amazon. He needed to get my credit up to a certain level. So we never had any intention on keeping Identity IQ. But after the new year yes. I have no income. No health insurance. And one of my medications is $120.00 a pill. But only take for serious outbreak. The credit card i used to sign up with IQ was maxed out. Didn't plan on paying it for a while. But im going straight to the point. I logged in and my guy was right there when i clicked on the cancellation. Yes cancellation. then uninstalled the app. This was around first week of June. Then around July 4th I noticed I kept getting emails as if I was still in your program. I immediately tried to reply. But couldn't. So I installed app back. Logged in to support and sent a email that said. "I cancelled this weeks ago. And that was it. Then July goes by, August and September. I get my credit card down from owing $570.00 to owing $395.00. Then I go to pick up my medication and my credit card declined. After trying several times I went home and pulled up my account. And there it is. I guess your policy on your monthly payments is, "just keep billing it. It will eventually go through. Well let me tell you this. I guess yall just keep billing until it goes through. So I have 3 months of subscriptions of Identity IQ at $40.00 a pop. $80.00 in one day. Then $40.00 10 days later. This is now around October 15. I called your support. It started off great. Because he was reading back details of actions done. And what I thought would be A quick refund turned into a 35 minute conversation of "There is no cancellation Button. He even seen that I only logged in that first week. Then first week of July was to make sure I was cancelled. Then I uninstalled it. So from July 4th till October 5 there was no contact. But the way he talked to me was very misleading. But he pretty much said your cancelled now. And I asked to make sure I was getting reimbursed. And I get this little laugh, snicker type response that lead him in to going back over the details. And he said he cant do it. Because I didnt cancel. So im not getting a refund and also yall stuck me with the highest plan yall had. I logged in 3 times from May 28 till October 5. So now Today I go to use my card and it declined. Once again they billed me another $40.00 . And the money that's on there wasn't for medication this time. I needed that money I was going to buy enough food to get us by till Friday. Right now I'm trying to do all I can to support my family. I'm so close to opening my online store so I can start getting a income. But this right here,,not only I'm over my credit limit. But they shut it down till further notice. And my family has nowhere to go if we get evicted. so yeah! And There was a lot I left out.

Horrible experience. I was charged 1$ two times and not given my report. I answered the security questions with a person and was told my report would be there. Then after 15 minutes on the phone I was told they wouldn't give me a report for 24 hours and wouldn't refund my money.

If you're subscribing to this company because you saw on ad on craiglist or marketplace for an apartment, DO NOT SUBSCRIBE!!! It's a scam!

We were not informed that we were signing up for a service. Definitely would not recommend them at all. They will take your money and not offer a refund.

I signed up for this service in July at a promotional price. Come August my card number had changed due to fraud on my bank account and IDIQ couldn’t process the payment as my card had ben cancelled. September rolls around and I try to log into my IDIQ account and it’s locked due to non payment (as I would expect). I updated my card and I figured that we would start off fresh in September (July was paid for, August was not paid for and the account was locked as result and remained locked and inaccessible during that period). My card was charged not once but twice when I signed back up in September. I called and spoke with two different reps who claimed the additional payment was for August when NO SERVICE WAS PROVIDED. If it were something that I was using the whole month of August and missed the payment of a something that remained active and I had been using during that time I could understand. Add insult to injury, IDIQ then charged my card a third time in the span of 11 days. Im disputing the transactions and cancelling my membership…which I would have retained even after having to pay for a month they did nothing…but not after the third charge. Update: as soon as I disputed the two (not three) charges my access was completely restricted. I paid for this service 11 days ago. Any reputable company would give you access until the paid subscription was expired.