Great
Based on 463 reviews
IdentityIQ4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
IdentityIQ® services offer top-rated identity theft protection and credit monitoring. We have helped protect the credit and identity of more than 3 million members since 2009. Our identity theft protection plans are designed to help consumers and their families find peace of mind in all stages of their financial lives. We are passionate about providing our members with always-on credit monitoring and identity protection.Our features include monthly 3-bureau credit reports and scores, the fastest fraud alerts in the industry, dark web and internet monitoring, $1 million in identity theft insurance underwritten by AIG, VPN and anti-virus protection, and 100% U.S.-based customer support and identity restoration specialists. Our plans also offer on-time utility payment reporting to help improve your credit scores. IdentityIQ offers 4 main plans, which start as low as $6.99 per month. Our 100% U.S.-based Customer Care Centers are located in all three time zones and available to personally assist customers six days a week.IdentityIQ is the flagship brand of IDIQ®, recognized as one of the fastest-growing industry leaders in identity theft protection and credit report monitoring. The company is headquartered in Temecula, CA, where it quickly has become one of the fastest-growing companies in the nation.
IdentityIQ (identityiq.com) has 463 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 94 reviews with 1 star · Clear filters
Mauricka S.
I asked for my service to be canceled and I was still charged
Reply from IdentityIQJun 12, 2023
Thank you for your review, Mauricka. We are sorry to hear you were charged after you cancelled. If you called to cancel previously, we will have record of that call log. Please give us a call at (877) 875-4347 so we can look into this further.
farah W.
Terrible customer service. I used them for about 3 months (no real results) they claim you can cancel your account via the website but then the website prompts you to call. I called to cancel my account and was forced to sit through a 4 minute sales pitch. When I stated that I still wanted to cancel my account the women on the phone proceeded to be rude and hit me with yet another sales pitch. I was ultimately told my account was cancelled and hung up on. 30 days later I receive yet another charge for $30. I called again and was told I can not be refunded and they don’t know why my account wasn’t cancelled the last time, oh and another sales pitch. DONT WASTE YOUR MONEY!
Reply from IdentityIQApr 26, 2023
Thank you for your review, Farah. We apologize for your experience. If you called to cancel previously, we will have record of that call. We invite you to provide us with more information, so we can contact you and make it right.
JENNIFER G.
This service is awful. First of all scammers use this when they offer loans and then the next thing your information is on the Dark Web. I never authorized them to take 34.99 from my account. I called customer service and they supposedly cancelled my subscription but they don’t refund. Well I want my money back in my account because this was an unauthorized purchase.
Reply from IdentityIQApr 24, 2023
Thank you for your review, Jennifer. We apologize for your experience. To sign up for our credit monitoring and identity theft services, members must provide personally identifiable information as well as answer security questions provided by the major credit bureaus. We do work with third parties that offer our services, so you might have signed up through a third party. Please give our Customer Care Center a call at 877-875-4347 so we can assist.
Andu
After paying for the service for years. I was not sure I was getting real value from the service. I logged in to go through their toolset and noticed that you have to call in to cancel. I don't think any company should create heavy friction to keep customers. They made me call in, wait, and go through a series of offers. Update to response: As mentioned in the response, "where available", it was not available on my dashboard.
Reply from IdentityIQApr 18, 2023
Thank you for your review, Andu. We apologize for your experience. Members have two predominant methods to cancel their services. This can be done by calling our member support department during business hours or where available, clicking the cancel button from the member website.
Anthony H.
Called to cancel and was still charged 19.99. I call again and they canceled my account and said they would refund the 19.99. But the charge went through anyway. No refund sent. I will do a charge back with my bank to get money back. This company is a big scam. Very difficult to unsubscribe. They get with the 1$ free trial. I will make sure my bank blocks them as merchant. So they won’t attempt to charge me again.
Reply from IdentityIQMar 28, 2023
Thank you for your review. We apologize for your experience. If you called to cancel previously, we will have record of that call log. Please allow 3-5 business days for a refund to be reflected on your account. If you need further assistance, please give our Customer Care Center a call at 877-875-4347.
Coneigh
I’ve called them 2 times to cancel, each time they say they cancel it and delete my account, and then the next month my card is charged and I still don’t have the refunds I was promised! Now I have to call them a 3rd time and possibly dispute the charges! I was coerced into signing up for a $1 trial because I was doing a “free” consultation for a credit repair company on tik tok! Never use this company! Scam!
Reply from IdentityIQMar 28, 2023
Thank you for your review. We apologize for your experience. If you called to cancel previously, we will have record of that call log. Please contact our Customer Care Center at 877-875-4347, or provide us with additional contact information so we can properly assist.
tango
They won't cancel and took money out of my card some place else like a third party. I gave them my info, don't fall for it please don't do business with this company. Now they want to charge me again for something else.
Reply from IdentityIQMar 24, 2023
Thank you for your review. We apologize for your experience. Members have two predominant methods to cancel their services. This can be done by calling our member support department during business hours or where available, clicking the cancel button from the member website. Please contact our customer service team so we can make it right.
Trent F.
They give me the wrong information I ask will my account be updated immediately when I upgrade my plan from the 20 dollar to the 30 dollar plan I was told yes and I was not able to see my update immediately
Reply from IdentityIQMar 23, 2023
Thank you for leaving us a review, Trent. We apologize your account was not updated immediately. Please contact our customer service team at (877) 875-4347 so we can look into this for you.
