Twylla
Heart of Europe Tour
The tour guide and bus driver were excellent. It was a good balance of guided tours, free time and bus travel time.

Excellent
Based on 321 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Roelof Postmaa, Sr., an educator in The Netherlands, founded Image Tours in 1939 in Amsterdam. He began taking his students and their parents on trips as a hobby. Recognizing people’s need for guidance in planning their travels, Mr. Postmaa developed a successful business hosting tours throughout Europe. He firmly believed that travel broadens one’s horizon and enriches one’s mind.Mr. Postmaa’s son, Roelof Jr., began assisting his father in the family business while still in high school. Roelof Jr. opened an office in Grand Rapids, Michigan in 1960 and began offering the company’s signature HEART OF EUROPE ® tour to groups such as fraternal organizations, employee associations, churches, school choirs, orchestras, and marching bands.In 1986, the company began partnering with travel agencies to offer their escorted Europe tours to the general public, thereby becoming firmly established throughout the United States. Today, Image Tours is led by Monique Kasmauskis, the daughter of Roelof Jr., and her husband, Mike. They, along with all the Image Tours associates, are dedicated to providing Superior Value with a Personal Touch. Thanks to this dedication, Image is often praised by both travelers and travel agents for courteous service, meticulous traveler preparation, and flawless execution of its tours. Our HEART OF EUROPE ® tour has endured since 1960, and has been enjoyed by thousands of first-time travelers to Europe. In addition to the HEART OF EUROPE ® tour, Image Tours offers several other fine European tours (click here to browse our tours).
Image Tours (imagetours.com) has 321 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
321 approved reviews, newest moderated first
Twylla
The tour guide and bus driver were excellent. It was a good balance of guided tours, free time and bus travel time.
Leilani C.
I would have to say that everything we experienced on our Heart of Europe Grand to include London tour was wonderful. We were always looking forward to the next country visited and enjoyed every minute of our trip. Our tour guide, Minni Hoeve, communicated with us throughout our trip. He is wonderful, kind and knowledgeable tour guide.
Jim
Our Image Tours trip to Capitals of Central Europe was outstanding. This was our fourth time with Image Tours and the second with Ger, our guide. They have perfected that great balance of guiding and allowing personal time. Lots of pre-trip preparation and nothing left to chance.
Kaye L.
Pauola Guelpa was the BEST person to handle the tour... Kind, Personable, business-like yet sweet, knowledgeable and fun! fun games! fun music! I wish she were my neighbor!!!
ANNETTE
Image Tours made my Heart of Europe tour very worthwhile and enjoyable. It was non-stop from the time we got up for breakfast until we hit the pillow that night. This made the travel from Hawaii to Frankfurt worth the aches and pains of sitting on airplanes for 20+ hours. My adult daughter and I got to see the highlights of the countries we visited and satisfied our curiosity enough or made us want to return. This was her first Europe tour and she totally enjoyed the experience. Our Guide Minne and both coach drivers were personable and professional in all that they did to service the very large group of 37. The hotels were clean and hospitable and many provided views of the countryside which we thoroughly enjoyed. The drive through the Pass was particularly beautiful. The meals were typical European but the breads, desserts and drinks were always excellent. Thank you to all who made this trip possible.
E S.
Image Tours provided an outstanding tour of Scandinavia and the Baltics. Our tour guide, Richard Munning, was terrific. Richard is very knowledgeable of each country visited, and he provided us with excellent suggestions on how to spend our free time. The travel by bus, the various hotel accommodations, the local tour guides, the optional excursions were great. Richard's caring and thoughtful leadership made this trip an exceptional travel experience.
Ken and T.
Image Tours gave us the trip of a lifetime. We saw all the WWII sites we hoped to see and a few more unexpected sites. The tour guide and bus drivers were the best. Very helpful and fun. We recommend Image Tours and will probably book another trip in the future!
World_is_my_Oyster
We went on the Heart of Europe Circle Tour and had a wonderful time. It’s a fast paced tour visiting seven countries in 13 days. It’s very active and there’s a lot of walking. That said, I had a total knee replacement just 4 months earlier and was still able to keep up on every part of the tour even opting for our tour guides extra excursions where she would take us to places most tourists would miss on their own. Our Tour Guide was Cynthia van Leeuwen from Amsterdam. She was the best tour guide we could ever imagine. Professional and strict, but warm and caring at the same time. A great personality, funny, and informative. She was always organized, kept the tour running smoothly and was knowledgeable about all of our destinations. If you were smart, you took her advice on places to visit and followed her on her extra excursions, like walking the wall at Rothenburg, Germany. Oh, and be sure to follow her suggestions on which local foods to try. You won’t regret it! What a great experience. Great value for the money! This all-inclusive tour made it so easy. It would have taken me weeks to orchestrate a trip like this and even then I wouldn’t have seen or experienced all the out-of-the-way places our tour guide took us to. The thing we appreciated most was having our luggage transported between our rooms and back to the bus every day. To have to haul our luggage after a long day of touring would have been a negative in our experience. Kudos to you Escape World Travel! Many of the hotels we stayed at were smaller family owned and in our opinion they were the best! All the hotels were extremely clean and top quality, better than we ever expected, except one in Italy. The Parc Hotel was clean and comfortable, but our room was very outdated. It didn’t seem to matter though because we didn’t spend much time at the hotel. We opted for the Venice excursion so we were gone the whole next day. We went on all of the optional excursions and were glad we did. They really added a lot to our overall experience. Our tour guide Cynthia was always showing us out of the way places that we never would have found on our own. In Paris, she took us to a small family run bistro where we had some of the most delicious and authentic French food served with great wines and even someone playing French music on the accordion while we ate. Afterwards we hurried to the Eiffel Tower so we could be there when they make the lights sparkle. It’s a light show that just lasts 5 or 10 minutes and only once a night but the memories will be with us forever. The tour is fast paced, and we loved it because we were able to see so much in such a short amount of time. I just wish they would listen to travelers reviews who request to spend more time in the more popular places such as Lake Garda, Italy, Delft, Holland, and Troyes, France. But all in all we loved this tour because it was like a smorgasbord of Europe giving us a sample of all that is available. Now we can opt to go back on our own and spend more time in the places we found the most interesting and inviting. The bus was comfortable. Our driver Mike was a professional and very experienced driver. He made sure the luggage was loaded/unloaded daily and always had a friendly smile. He also made sure there was cold water and sodas available on the bus Finally a personal highlight that continued throughout the tour was the wonderful breakfasts we had every morning. A wide variety of fresh sliced meats, sausages and eggs and fruits, along with a selection of cheeses one could only dream about in the States. A variety of fresh juices, coffees, teas and milk were offered. Cold cereal if that’s your thing and also many types of fresh baked breads and rolls that were outstanding. We'll never forget those breakfasts. We were in heaven! The dinners we had were all good as well. One example, when in a small chalet restaurant in Austria they brought out a huge wooden plank filled with tender Ribs. It took up the whole center of the table! We all ate our fill while a couple of guys dressed in local garb played authentic Austrian music on an accordion and a guitar. This tour is highly recommended. You’ll make new friends and have a wonderful experience touring places you’ve only dreamed about. We would definitely use this company again when booking this kind of tour. Daniel and Mila Brammer Bremerton, WA