kathryn D.
Fabulous Tour of Scandinavian and Baltic countries!Informative Tour Manager
Informative Tour Manager, wonderful accommodations, excellent food, and awesome sights.

Excellent
Based on 321 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Roelof Postmaa, Sr., an educator in The Netherlands, founded Image Tours in 1939 in Amsterdam. He began taking his students and their parents on trips as a hobby. Recognizing people’s need for guidance in planning their travels, Mr. Postmaa developed a successful business hosting tours throughout Europe. He firmly believed that travel broadens one’s horizon and enriches one’s mind.Mr. Postmaa’s son, Roelof Jr., began assisting his father in the family business while still in high school. Roelof Jr. opened an office in Grand Rapids, Michigan in 1960 and began offering the company’s signature HEART OF EUROPE ® tour to groups such as fraternal organizations, employee associations, churches, school choirs, orchestras, and marching bands.In 1986, the company began partnering with travel agencies to offer their escorted Europe tours to the general public, thereby becoming firmly established throughout the United States. Today, Image Tours is led by Monique Kasmauskis, the daughter of Roelof Jr., and her husband, Mike. They, along with all the Image Tours associates, are dedicated to providing Superior Value with a Personal Touch. Thanks to this dedication, Image is often praised by both travelers and travel agents for courteous service, meticulous traveler preparation, and flawless execution of its tours. Our HEART OF EUROPE ® tour has endured since 1960, and has been enjoyed by thousands of first-time travelers to Europe. In addition to the HEART OF EUROPE ® tour, Image Tours offers several other fine European tours (click here to browse our tours).
Image Tours (imagetours.com) has 321 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
321 approved reviews, newest moderated first
kathryn D.
Informative Tour Manager, wonderful accommodations, excellent food, and awesome sights.
MaryJane
We took the WWII tour May 2022. The tour guide did just the minimal. Many hotels were remote, and dirty. Two ‘independent’ lunches grabbing sandwiches at a truck stop. Someone got a cold and it spread throughout the group. Tour guide did nothing to help contain - just ignored it while more and more people missed activities due to illnesses. No leadership. Bus was dirty. Breakfasts were mostly good but dinners were mostly awful. Would not recommend Image Tours. Thank you for your response, Image Tours. Screen names are used to protect privacy. Let me provide an example of one aspect of this trip I described. Sunday morning, May 21 we were taken to Antwerp from 10-11:30 am. We asked if this was our lunch stop and told no, we’d be stopping for lunch later. At 1:30 pm we pulled into a truck stop and told to get lunch there. Had we all known, we could have purchased food to go in Antwerp. This was the second surprise truck stop lunch on the trip. Many found the prepackaged sandwiches unappetizing so just purchased chips and water. So your concern about keeping travelers ‘sated’ is somewhat disingenuous. It’s all about communication which we found lacking on Image Tours/travel guides side.
Reply from Image ToursJun 15, 2023
Thank you for your comments but we have no record of a MARY JANE traveling on our May departure of the World War II Memorial tour. Nonetheless, we take all our client comments very seriously and are constantly considering additional ways we can help prevent illness while also encouraging clients to self-advocate by using the provided hand sanitizer and by wearing a mask to protect themselves. Bus handrails and other frequent touchpoints are sanitized daily during all of our tours and the bus air filtration system rotates fresh air into the bus every 3 – 4 minutes. Regarding your other points, road side rest-stops are sometimes necessary when lunch times do not coincide with a city visit. During a 16-day tour, we do not believe that two instances of rest-stops are excessive, and are a far better option to keep clients sated rather than making participants wait until a city stop, later in the day, to have a bite to eat, although that is always an option for those who prefer it.
supritha S.
Pathetic response had been calling them multiple times to provide the tour details for which we have planned.No updates till date , so irresponsible.
Reply from Image ToursJul 13, 2021
We are not able to see your name on any of our reservations? If your reservation is on an escorted tour of Europe by Image Tours, please note the departure date, destination and name of the escorted tour so we can better assist you.
Terry
They canceled the trip but called it postponed for a year and would not refund us they were belligerent over the phone if they had called it canceled they would have had to refund - we’re older and don’t know what another year would bring
Reply from Image ToursJan 13, 2021
We sympathize with your frustration as this is a challenging time for all. Please understand that Image Tours has obligations to the many services that make up a tour and cannot be held responsible for a pandemic situation when it is advisable to postpone travel. Image Tours offered full credit of all payments, including Travel Protection Plan coverage, and the same tour pricing for passengers who postponed travel. Please contact your travel agent for information regarding your specific reservation.
Barbara & J.
We enjoyed our tour of the "Heart of Europe" very much. We saw a lot of interesting countryside and highlights of cities. Our guide and coach driver were the best! We are so glad we took this tour when we did while we could still walk quite a lot. I would advise keeping a journal as we saw a lot and had a lot of experiences which you tend to forget after a time.
Louie
The tour guides are informative and helpful. The accommodation are very good. The motorcoach is very comfortable and we like being able to see the countryside as we travel. Also the additional tours are reasonably priced. This was our second time using Image Tours and are planning on using them again.
Maureen
It had always been a dream to visit Europe and Image Tours made that possible by providing an affordable tour package to do just that. The Circle of Europe Tour provided the opportunity to see seven countries in fifteen days. Perfect for an overview of Europe. Petra, our tour guide was very knowledgeable, friendly, and took good care of us. I would highly recommend Image Tours
Loretta
Image tours is fantastic! I’ve traveled twice with them and hope to travel again when Covid is under control.