Karen B.
If it would let me give a negative 100…
If it would let me give a negative 100 I would. This company is being a BULLY regarding an upcoming Europe trip and COVID-19. They are giving my husband and myself ONE option regarding choices with our deposit / trip insurance. This is something we have never seen before and to think anyone should be FORCED to either lose their money or go on a trip they do NOT feel comfortable going on within the next year or two is absolutely crazy ! I had to cancel a cruise in March including air and a weekend getaway in April including air with NO HASSLE GETTING A FULL REFUND. Image Tours will NEVER GET ANOTHER PENNY FROM ME and I will tell everyone we travel with and come across while traveling exactly what kind of company they are......a true bully in every sense of the word.....They have my money and they refuse to give it back.....not a company I will deal with again. In response to their response.......exactly what I stated originally......every other trip company I have dealt with have been above board, understanding of the situation, and refunded 100% of my money. Imagine Tours in their response states that refunding my money regardless of situation is not an option. Their solution is kicking the can down the road and keeping my money.
Reply from Image ToursMay 15, 2020
To clarify, while you are under a non-refundable deposit for your September 2020 departure, Image Tours is offering you the option to postpone to a Fall 2021 departure with your full deposit and Travel Protection Plan transferred to your new departure date and at the same price. This also provides you the option a year from now (more than 90 days prior to your new 2021 departure date) to cancel the 2021 departure and use your Travel Protection Plan to apply your deposit toward payment of a trip in 2022.