Excellent
Based on 327 reviews
INIU4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At INIU, we believe in creating reliable, high-quality charging solutions that keep you powered up wherever life takes you. From power banks to wireless chargers, data cables to car chargers, our products are designed with the modern user in mind—offering speed, safety, and efficiency without sacrificing style. — PLUS! We’re dedicated to ensuring every INIU product meets the highest standards, so you can count on us for durable, dependable power. Customer satisfaction is at our core, which is why we offer a three-year warranty and a friendly support team ready to help whenever you need it.
INIU (iniushop.com) has 327 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
327 approved reviews, newest moderated first
Maximin H.
The 10,000 and 20,000 mAh INIU Power banks are high quality, sturdy, and hold plenty of power for daily needs. I've used these products for keeping my heavily used Samsung smartphone powered up all day while camping several times over the last few years. Will continue using them in the future.
D. H.
Unexpectedly, I had a 2-day stay in the hospital. I didn't know if there would be charging capabilities there so I quickly packed my INIU Charger! It totally saved me! I was able to use the charger for 2 days without re-charging. I am so thankful that INIU allowed me to communicate with family and hospital personnel.
Marina M.
Absolutely awful experience. The power bank does not work properly — the connection constantly cuts in and out, making it unreliable. I contacted INIU customer support, and they initially promised to send me a replacement after asking me to provide a video demonstrating the problem. I did exactly what they requested and sent the video along with my shipping information. After that, they simply stopped responding. I have followed up multiple times, and they continue to completely ignore my messages. No confirmation, no explanation, no replacement, and no resolution. This is completely unacceptable customer service, especially when the company itself offered a warranty replacement and then disappeared as soon as I provided the requested evidence. I will now open a dispute through PayPal and request a full refund. I would strongly recommend thinking twice before buying from INIU if you expect them to actually stand behind their warranty.
Reply from INIUAug 17, 2026
Hi, thank you for sharing your experience. We completely understand your frustration, especially after you took the time to provide the requested video and information. We’re truly sorry that your experience has left you feeling ignored and unsupported. There may have been a misunderstanding somewhere in the communication process. We want to reassure you that INIU products are backed by a 3-year warranty, and we are committed to honoring our warranty obligations. We would never intentionally stop responding to a customer or leave a warranty request unresolved. Based on the limited information currently available to us, we haven’t been able to locate your previous correspondence in our system. If you could provide us with the email address you used to contact our support team through Trustpilot, or reach out to us directly at [email protected], it would help us investigate your case much more quickly. Please rest assured that we take your concerns seriously and will do our best to investigate what happened and provide you with a satisfactory solution as soon as possible. — INIU Support Team
Leroy M.
I have tried multiple INIU products and they have all been amazing and have never let me down. Power banks, car chargers, wireless chargers, and so on. I highly recommend this brand for value and quality
Adeniyi I.
I have been buying their power banks for years, and my siblings have as well, and it makes me happy to see improvement over the years. I will continue to invest in INIU products.
Melissa T.
The company had a recall and helped me through it without any issues. Made it super easy and I got it all taken care of. Thanks for taking safety seriously and having great customer service!
MWD
Have purchased 6 items from this company- power banks and charging ables- and the 1 I had an issue with INIU resolved the problem right away.
Herman
Purchased their multiple port wall charger from Amazon, amazing quality.
