Average
Based on 1,313 reviews
iRESTORE3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin.From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
iRESTORE (irestorelaser.com) has 1,313 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
1,313 approved reviews, newest moderated first
Sonia
Just received your products yesterday. Used for the first time today.
Reply from iRESTOREAug 22, 2023
Hi Sonia! We're pleased to hear that you've received your products and have had the opportunity to begin using your iRESTORE. Your feedback is valuable to us as we strive to ensure that our products meet and exceed your expectations. Hope you have an excellent journey with your hair laser experience!
customer
Fast shipping. Just as described
Reply from iRESTOREAug 10, 2023
Hi! Thank you so much for taking the time to provide feedback! We are so delighted that you rate our service as 5 star, as we strive to provide just that for all our customers!=)
John L.
I purchased the iRestore back in November of 2021 directly from them. I figured it was worth a shot since it came with a full money-back guarantee if no hair was grown back in 12 months. I used the product as directed for a full year with no noticeable results. I sent them an email prior to the expiration of my warranty with pictures showing no improvement. At that point, they said it may take closer to 18 months for me to see any improvement and offered to extend the warranty for another six months. I knew I should have just taken the refund and walked away with my money, but I figured (again) what did I have to lose. Well, I lost my refund because, well life. Six months later, still no noticeable hair growth, but I missed the deadline by 30 days. When I reached out to their customer service, they basically said "Tough luck" your warranty period expired. As for the product, it isn't the most comfortable, or easiest to use. It has to be plugged in, keeping you immobile for 25 minutes. I always ended up with a big dent in my forehead from the device that was visible for about 20 minutes after treatment. Don't bother buying, but if you do, pay attention to the warranty period and don't accept an extension. They are just hoping you will forget, like I did.
Reply from iRESTOREAug 8, 2023
Hi John. I understand your frustration. The extended offer was meant as a courtesy, recognizing that results can vary. Our intention was never to push you into a decision you weren't comfortable with. The extended timeframe allowed for a thorough assessment, and it's saddening that the desired results weren't achieved. Please remember that low-level light therapy can also work to maintain existing hair. I apologize for the inconvenience you've faced. If you need further assistance, reach out to us at [email protected]. Thank you kindly.
Mitchel B.
I’m not sure if the product works yet because I just bought it. But I will say customer service is very responsive and is very communicative. They will refund your product if you’re not satisfied. This company truly cares about their customers and growing their customer base the right way.
Reply from iRESTOREAug 7, 2023
Hi Mitchel! Thank you so much for taking the time to provide feedback! We are delighted that you rate our service as 5-star, as we strive to provide the best for all our customers. I'll surely share this with our team to let them know to keep up the amazing work! Thank you for choosing iRestore! We wish you good luck and nothing but the best on your hair improvement journey! Cheers!
Denice K.
My iRestore came in record time. I’m setting it up now.
Reply from iRESTOREAug 3, 2023
Hey Denice! That's awesome news! I'm so happy to hear that you can finally start your hair laser treatment with your iRESTORE! We're just as excited as you are, and we're cheering you on every step of the way! Enjoy your hair laser treatment, and we can't wait to hear all the fantastic updates from you soon! Keep shining!=)
Janelle
Just used it for the first time today. Process was very simple from beginning to end and I appreciate that. LOVE that there was a booklet with my device…very few do that these days. Will report back in a few weeks.
Reply from iRESTOREJul 31, 2023
Hi Janelle! Glad to hear that you have finally started your hair laser treatment with your iRESTORE and that you find it simple to use. We ensure that we have everything ready for our valued customers for their ease of using their iRESTORE. Feel free to reach us via email at [email protected] for further questions and swift assistance. We're rooting for you!=)
Mike
Hi. I am 57 years old with very thinning hair and balding around the crown. I would say I am a stage 5 for hair loss. Since i did not start the hair loss treatments sooner i felt i should try more than one treatment from the beginning. I have been using I Restore and Minoxidil for 3.5 months and Finasteride for 3 months. After about 2 months my hair continued thinning. I was starting to accept i would lose more hair and eventually go bald. Then during the last month i noticed some positive results. I notice more hair on the front of my head near the temples and my hair looks much fuller and healthier. I can't say for sure if I- Restore alone is the reason for all the improvement due to the other treatments but i am extremely confident it is a big factor. I will give another review in about 6 months. Thank You, Mike
Reply from iRESTOREJul 14, 2023
Hi Mike! Your story is incredible! Thank you for sharing your routine with us! Patience & consistency are the two most important aspects of using iRestore. Send us an update when you can! We’re here for you anytime you need us!
cobomber
After using it for slightly more than a year, laser diodes started dying one by one. Today, after 2.5 years later, 10 laser dioides out of a total of 21 are not working. I am reluctant to use the system as now one side has a few more laser diodes than the other and I don't want to have irregular hair pattern on my head. The iRestore thing uses laser and LEDs. THE LEDS ARE THERE FOR NOTHING, they don't make any difference at all. The lasers do make a difference, but I never expected to have half of the helmet failing within around 2 years and they failed one by one, not all at once. Therefore, the quality of the system is extremely disappointing. After the first year I didn't care much with a laser or 2 off, but half of the helmet is another story. Now they won't change it for me as their guarantee is obviously over. I can only help others to save money. I'm buying the Capillus next. This is my first time writing on TrustPilot. I wish I could upload the picture somewhere as proof of what I'm saying.
Reply from iRESTOREJul 14, 2023
Hi! Thank you for writing to us. We are sorry to hear that you have had an unfavorable experience with the device. Please note that our devices come with a warranty for defects. If the device breaks within the warranty period, we'll provide a return shipping label, and we'll send you a brand-new device if, upon inspection, it's deemed defective. Should you need further assistance, please email us at [email protected]. Thank you!
