Poor
Based on 53 reviews
isolved2.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
isolved is a leading provider of human capital management (HCM) solutions that combines modern technology with expert services and support. Purpose built for People Heroes™, isolved gives HR, payroll and benefits leaders the tools and insights to streamline operations and deliver employee experiences that matter. isolved People Cloud™ is a unified, modular platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, workforce management and talent management within a single platform. Built on a legacy of 40 years in the market, isolved is trusted by more than 200,000 employers and used by 9 million U.S. employees, representing about one in 20 American workers. Visit www.isolvedhcm.com
isolved (isolvedhcm.com) has 53 customer reviews on Folks Told, with an average rating of 2.6 out of 5.
Showing 28 reviews with 1 star · Clear filters
Tyler
On Cobra through isolved and our insurance gets canceled every month. It then requires hours to get through to customer service who then resolves in a few days. Beyond frustrating for us, our doctors and god forbid you need a prescription refill at the beginning of the month prepare to pay out of pocket.
Kat
I was laid off when my company lost a contract, and am trying to use up the money in my FSA account before the end of the year. My FSA debit card does not appear to be working. Please stop making me log in to my account. It will not let me in, no matter what email I use, no matter what password I use, and whether or not I reset the password. Did I die and go to hell? Is using iSolved my punishment for the bad things I did when I was still alive? Where is your office physically located? I can come there in person, if I have to. Please help. I just want to use the money that I had taken out of my paychecks and that you still have.
Harry
Absolute dumpster fire garbage. Cannot log in to check paystubs, verification codes sent to my cell sometimes hours after I requested it, and have to try to log in sometimes dozens of times which then locks the account. All.employers should put this in the trash heap
Jason
Had this payroll company after they bought out my long-time prior payroll company. Customer service is abysmal and I wouldn't recommend for any size business.
Jason
Can't get any help. just trying to do simple things and they charged hundred of dollars a month DO NOT USE THIS COMPANY.
Jason B.
This company doesn’t deserve a Star at all unless it’s in the negative side. By far the worst payroll platform I’ve dealt with in 30+ years of secular employment. They have zero technical support for the updated APP changes. No customer service/ technician worthy of working with. I call out folks by name and hold accountability. Joseph Dunlap isn’t knowledgeable enough to hold his role !
Vicky
Crap product that is being forced on me! No customer support given to my employer or myself. No phone calls, just unhelpful emails and links that don't work. They want to conduct business completely online - cold and impersonal. The platform is impossible for the person who is too old for Snapchat but too young for Life Alert. I need human help not AI. Do your employees a favor and find a different payroll company.
Vicky K.
No words, cannot log in to my account. Asking all the codes, verifications at the end nothing working. Send us directly paystubs on email. We do not need third party companies. They don't deserve one star review.
Reply from isolvedSep 3, 2026
Hi Vicky, we're so sorry to hear you've been having trouble accessing your account — we know how frustrating that can be, especially when you just need your pay information. We'd love to help get this resolved for you right away. Please reach out to us at [email protected] and we'll make sure someone looks into this personally. Thank you for bringing this to our attention.
