Poor
Based on 53 reviews
isolved2.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
isolved is a leading provider of human capital management (HCM) solutions that combines modern technology with expert services and support. Purpose built for People Heroes™, isolved gives HR, payroll and benefits leaders the tools and insights to streamline operations and deliver employee experiences that matter. isolved People Cloud™ is a unified, modular platform with built-in artificial intelligence (AI) and analytics that connects HR, payroll, benefits, workforce management and talent management within a single platform. Built on a legacy of 40 years in the market, isolved is trusted by more than 200,000 employers and used by 9 million U.S. employees, representing about one in 20 American workers. Visit www.isolvedhcm.com
isolved (isolvedhcm.com) has 53 customer reviews on Folks Told, with an average rating of 2.6 out of 5.
Showing 3 reviews with 2 stars · Clear filters
Susan
All the customer service reps are overseas now. They are hard to hear and even harder to understand. The fees have gone way up and there are new fees that didn't exist before. To fix anything you have to pay a fee.
Mike C.
When it works, payroll does get processed. I can give them that! However, the User Interface is horrible, navigating and finding what you need is impossible. Support is horrible, it is so bad they hide the ability to access it, aside from an AI chat window
Reply from isolvedMar 19, 2026
Hi there, I’m really sorry to hear about your experience. That’s definitely not the level of service or usability we aim to provide, and I understand how frustrating that must be. We’d really like the opportunity to make this right and learn more about what’s been going wrong. If you’re open to it, please reach out to us at [email protected] so we can look into your concerns and work toward a better experience for you. Thank you.
KC
As an employee of a company that uses iSolved, please, don't ever use this company if you're considering it. We have an FSA through them. It's a nightmare getting reimbursed for medical expenses. Their portal will say they reimbursed, but it doesn't show up in the paycheck. They'll reject reimbursement for unknown reasons, but not notify you that it was rejected. The Customer Service Rep we go through never answers our questions. If you send an email asking two questions, they respond with a partial answer to one. It's maddening. There is no manual or rundown of benefits. No organization whatsoever. You get locked out of your account at the drop of a hat. Payroll used to deposit on a Monday, then over time it moved to a Tuesday, and now it happens on a Wednesday. (This slowly happened over a 3 year period). If you are living paycheck to paycheck, this company is horrid.
