Average
Based on 569 reviews
Jack's Flight Club3.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We're Jack's Flight Club, your friend who sends you great Flights straight to your inbox.We're the club that won’t flood your inbox with every airline sale out there.We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
Jack's Flight Club (jacksflightclub.com) has 569 customer reviews on Folks Told, with an average rating of 3.8 out of 5.
569 approved reviews, newest moderated first
Tum T.
Just the ease of use and the fantastic deals made available.
Reply from Jack's Flight ClubSep 1, 2025
Timothy, thank you so much! We're very happy to see that you've been loving the offers and also, that it's been easy to access them. When you book your next trip, be sure to send us a postcard! We loving hearing about your travel adventures :)
JFCer G.
I would love more flight deals for premium economy from Belgium or the Netherlands to Japan, Korea and south east Asia.
Reply from Jack's Flight ClubAug 29, 2025
Hey, Giulietta! Thank you for taking the time to share your feedback with us! We look at both luxury and budget airlines but lots of the best offers will be on budget airlines. This does not mean that we don't look for premium economy or business (or even better!) and make sure that we send those tips out as well :) One was sent out just this week and we have reached out to you by email with the details, in case you missed it. We completely understand that travelling on budget airlines is not for everyone and we do our utmost to cater to the needs of all of our members. Our mission has always been to make sure that air travel and being able to see as much of the world as possible is available to everyone and that you're not just limited to the bigger airlines that you know and fares that are out of reach. Thanks again for your feedback and it has been shared with the team!
Michael
Regular emails with deals but I haven't been able to make use of any yet due to personal circumstances. I usually travel mid-week and many of the deals are for the weekend. This does not work for me at the monment
Reply from Jack's Flight ClubAug 29, 2025
Hey, Michael! Thank you for leaving your review! We're so happy to see that you enjoy the offers :) We have followed up with you via email to highlight how you're able to use the calendar tool when using one of our tips, so you are able to search for a timeframe that works for you and also, differentiating the types of offers we have. If you need any other help, our awesome Member Experience team is there and please reach out to them by emailing: [email protected]
Julie P.
I have not seen postings of discounted flights to Sydney / Melbourne / Singapore from LHR,so unable to place a satisfying review as yet. As I have listed 3 favourite countries which I am planning to visit soon,I have not found any flights relevant to me as yet from Jack's club Hopefully I will have some info of my intended countries soon.
Reply from Jack's Flight ClubAug 27, 2025
Hey, Julie! Thanks so much for reaching out and giving us an opportunity to clarify more about our service :) Jack's is built for travellers with a little flexibility, who enjoy the inspiration and thrill of a new destination or when an amazing price to somewhere they've been meaning to go drops into their inbox. We offer the option to add your preferred destinations so we can know exactly where you're interested in, keep an extra eye out for those spots and make sure you're alerted when that awesome fare pops up. This does then mean that we can't control when we see your preferred destination and can mean that we may not find an offer for you in the timeframe that you're looking for (we're definitely trying though!). We have alerted our wonderful flight finders, so definitely keep an eye on your email. If you have any other questions about your membership, please don't hesitate to reach out to our Member Experience team by emailing: [email protected]
Jay
★☆☆☆☆ "A complete waste of money and a predatory business model" I honestly don't think Jack's Flight Club provides any real value for money. The "deals" they send out are often ones you could find yourself with a little bit of time on Google Flights or Skyscanner. You're paying a premium for information that's largely available for free. The real problem, however, is their shady business subscription practices. My annual subscription auto-renewed without any warning. No email reminder, no notification, no receipt. The charge just appeared on my bank statement out of the blue. It's a predatory system designed to catch people who have forgotten about their membership. When I contacted their customer service to complain and request a refund, they hid behind their "no refund on auto-renewals" policy. It's an apathetic and frankly dishonest way to treat customers.
Reply from Jack's Flight ClubAug 27, 2025
Hey, Jay! Thanks for giving us the opportunity to look into your membership more and also for providing us with your feedback! You’re correct that we link to sites like Google Flights or Skyscanner, as we don’t sell tickets or earn commission. The Jack's Flight Club service is built to constantly scan millions of routes using bots, machine learning, data analysis and expert human curation. Over 90% of flights are discarded, with only about 1 in 5,000 making the grade. Our expert Flight Finders spend hundreds of hours each week researching, so we can alert you only when there’s a great fare worth sharing, along with the booking links, workarounds, and destination tips. We have also taken a deep dive into your membership to confirm if there was an error made with the renewal or a service failure of any kind. Your membership with us started on August 01st 2024. At the time of sign-up, we always make sure to inform our members that all our plans are automatically renewing and can be canceled at any time. That signup does require your card details, which asks that you approve of the auto-renewing charge before you are sent our Premium alerts. The option to receive a renewal reminder is selected, just like all the other email preferences on your account, such as the airports you'd like to depart from or your preferred destinations. In checking your records, we can confirm that the option was not selected prior to your renewal date. We are considerate that not all members are on top of their renewal date and we offer a 2 week period after a renewal to receive a refund. When you contacted our Member Experience team, you were advised that we were unable to grant one as your request was outside this timeframe. It was not a case where you were outright denied a refund. Like any other business, we do have policies in place and Terms you agreed to when completing your sign up. We also noted this was your 2nd sign up with us and our policies have not changed from the 1st time you were a member with us to now. We pride ourselves on being very transparent with Terms, dates and make sure these details are clearly indicated several times during the sign up process and on the checkout page. If you do need any other support, you know how to reach our Member Experience team, so please don't hesitate to get in touch with any other questions!
Mr David I.
Excellent sound advice from people who know the travel business.
Reply from Jack's Flight ClubAug 25, 2025
Hey, David, we genuinely appreciate your kind words :) Our offers and support responses are well researched by team members who are beyond knowledgeable and truly care about you having all the needed information before you make a booking. We're so happy that we've been able to assist you with your trip queries and you know how to reach us, so please don't hesitate to get back in touch!
Jacqueline B.
Easy to use customer service email. I had a response to my query the following day. Excellent service
Reply from Jack's Flight ClubAug 21, 2025
Thanks for the review, Jacqueline! We're really happy that you were able to easily reach out to our Member Experience and have your query sorted :) If there's anything other help you need with your membership, please don't hesitate to get back in touch!
Laura L.
Dusan persevered and continued looking for the answer to the question I was asking until he found the answer and he communicated very clearly and very politely.
Reply from Jack's Flight ClubAug 20, 2025
Laura, thank you so much for sending this feedback. It has been shared with Dusan and the entire Member Experience team, there were grins all around! Other than finding great deals, we want to re-write how members see customer support and that's just why our team is called Member Experience. Our aim is to help you through your queries and get you on track to booking your next holiday, giving you the best experience we can along the way :)
