Average
Based on 51 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
My name is Adam, and I’m the new CEO here at Jampaper.com. I wanted to take a moment to share why I’m posting this note on Trustpilot. I know you have countless options when it comes to where you shop, and the fact that you’ve chosen to trust us really means a lot. We don’t take that lightly. Behind every order is someone’s brand, business, or project — something personal and important — and we want to be a partner in helping it look its best. Customer satisfaction isn’t a campaign for us; it’s the point of what we do. My job is to make sure that trust is earned every single time. If you’ve had a great experience with us, I’d be grateful if you shared it here. And if there’s ever something we can do better, please let us know. You can always reach out to us directly, and we’ll do our best to make it right. We read every review and use it to do our best for you. Thank you for giving us the opportunity to be part of what you’re creating. I hope we get to do it again soon. — Adam Adelman CEO, Envelopes.com UPDATED October 1, 2025
JAM Paper & Envelope (jampaper.com) has 51 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
51 approved reviews, newest moderated first
Chrissy B.
Incredible service and quality products! Thank you for being Awesome!
Reply from JAM Paper & EnvelopeMar 19, 2026
Thank you for taking the time to leave such a kind review. We’re so glad to hear that you’re happy with both our service and product quality. We truly appreciate your support and look forward to serving you again soon. Elizabeth, Customer Support Manager
Kate G.
The quality and price of the cardstock is great, but when my order has been divided in two shipments, one of the shipments is delayed or lost.
Reply from JAM Paper & EnvelopeFeb 13, 2026
Hello Kate, Thank you for your review and for sharing your experience. We are glad to hear that you are happy with the quality and pricing of the cardstock. We understand how important reliable shipping is, and we are sorry to hear that part of your order was delayed or lost. That is not the level of service we aim to provide. We would appreciate the opportunity to look into this further and help make it right. Please send any additional information to [email protected] so our team can investigate and assist you as quickly as possible. Thank you again for your feedback. It helps us continue to improve. Elizabeth, Customer Support Manager
Carl W.
They show low, low prices, then later on inform you that you will need to employ them for print services if you want the labels to actually function. Please don't pretend you sell blank media when you don't. Thanks for wasting my time!
Reply from JAM Paper & EnvelopeFeb 13, 2026
Hello Carl, Thank you for your feedback. I am very sorry to hear that your experience did not meet expectations. That is certainly not the impression we want to leave. If you are open to it, we would be happy to review this further. Please send any additional information to [email protected] so our team can investigate and assist you as quickly as possible. Thank you again for sharing your experience. Elizabeth, Customer Support Manager
HealthAccess Vidant H.
Always on point-never disappoint
Reply from JAM Paper & EnvelopeFeb 16, 2026
Thank you for your wonderful review. We truly appreciate you taking the time to share your experience. Hearing that we are “always on point” means a great deal to our team, and we are grateful for your support. Elizabeth, Customer Support Manager
Katy M.
We appreciate the quick and efficiency of this business. We got what we needed quickly.
Reply from JAM Paper & EnvelopeFeb 6, 2026
Thank you very much for taking the time to leave a review. We truly appreciate your kind words and are so glad to hear that everything arrived quickly and met your needs. Providing fast, efficient service is always our goal, and it is wonderful to know your experience reflected that. We value your support and look forward to assisting you again in the future. Elizabeth, Customer Support Manager
PS
Love!!! Jam Paper products. Top quality and quick shipping! The unique size envelopes and pastel colors are spot on. Thank you for supporting my business.
Reply from JAM Paper & EnvelopeJan 30, 2026
Thank you so much for the love and the kind words. We’re thrilled to hear that you’re enjoying the quality, quick shipping, and our unique envelope sizes and pastel colors. Supporting your business truly means the world to us, and we’re grateful for your trust in JAM Paper. Elizabeth, Customer Support Manager
Tiffany D.
I'm always more than satisfied with my orders for JAM Paper! It's easy to find what I need and they always have quick shipping! They are my go to for meeting materials.
Reply from JAM Paper & EnvelopeJan 30, 2026
Thank you so much for your kind review! We truly appreciate you taking the time to share your experience with JAM Paper. We are so glad to hear that you find our site easy to use and our shipping fast and reliable. It means a lot to us that we are your go-to source for meeting materials. We look forward to continuing to serve you! Elizabeth, Customer Support Manager
Cheryl L.
I had a representative, Kristi, who provided outstanding service! She was professional, patient and tenacious in trying to solve my problem. She provided updates and even called me, when the website didn't work, to resolve the issue. Kristi makes me want to give all of my business to Jam Paper.
Reply from JAM Paper & EnvelopeJan 27, 2026
Thank you so much for your kind words and for taking the time to share this feedback! We’re truly thrilled to hear about your experience with Kristi. Her professionalism, patience, and dedication genuinely reflect the level of service we strive to provide every customer. We will be sure to share your message with her and our team. We sincerely appreciate your support and look forward to continuing to serve your business at Jam Paper. 💛 Elizabeth Customer Support Manager
