Average
Based on 51 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
My name is Adam, and I’m the new CEO here at Jampaper.com. I wanted to take a moment to share why I’m posting this note on Trustpilot. I know you have countless options when it comes to where you shop, and the fact that you’ve chosen to trust us really means a lot. We don’t take that lightly. Behind every order is someone’s brand, business, or project — something personal and important — and we want to be a partner in helping it look its best. Customer satisfaction isn’t a campaign for us; it’s the point of what we do. My job is to make sure that trust is earned every single time. If you’ve had a great experience with us, I’d be grateful if you shared it here. And if there’s ever something we can do better, please let us know. You can always reach out to us directly, and we’ll do our best to make it right. We read every review and use it to do our best for you. Thank you for giving us the opportunity to be part of what you’re creating. I hope we get to do it again soon. — Adam Adelman CEO, Envelopes.com UPDATED October 1, 2025
JAM Paper & Envelope (jampaper.com) has 51 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
51 approved reviews, newest moderated first
Will A.
I received the paper that I ordered quickly and all was in good shape. Thanks, Will
Reply from JAM Paper & EnvelopeJan 14, 2026
Hi Will, I’m so glad to hear your order arrived quickly and in great condition! Thank you for taking the time to let us know. Please don’t hesitate to reach out if there’s anything else we can help with. We truly appreciate your support. Elizabeth Customer Support Manager
Jill I.
For the most part it is very easy to order my labels. However, I would make a suggestion to order the labels by pack and not by individuals and mathing the packs out. I always have to math it out. You used to be able to order by how many packs you needed. It was much easier in the past to order that way, otherwise, The company is very easy to deal with, ships fast. We are very pleased with the product.
Reply from JAM Paper & EnvelopeJan 6, 2026
Thank you so much for taking the time to leave a review and share your experience with us. We’re happy to hear that ordering is generally easy and that you’re pleased with the product and our fast shipping. We truly appreciate your suggestion about ordering labels by pack instead of individual quantities. We understand how that option made things easier in the past, and your feedback is incredibly helpful as we look for ways to improve the ordering experience. Thanks again for your continued support. Elizabeth, Customer Support Manager
JAMES J.
UPDATE 1/6/2026: I spoke with Elizabeth in Customer Service who acknowledged my complaint and advised that changes have been made. I will update this review for better or worse after my next order. "Where do I start? We ordered 1000 A7 gold foil envelopes on November 15, 2025. These were for a holiday marketing campaign for my business. The envelopes arrive on November 22, 2025 and they are A2! Waaay smaller! Completely inappropriate for my needs. I immediately reached out to "Patrick" at Envelopes.com. Patrick does absolutely nothing to try to rectify the matter by maybe sending along the correct envelopes. Patrick instead has the nerve to ask me to TAKE A PHOTO OF THE ENVELOPES THAT THEY SENT AND SEND IT TO HIM! Since it was obvious that Patrick was not in a "customer service" mood, I went ahead and requested a full refund and had to expedite an order from Amazon to keep from blowing my entire marketing campaign. Fortunately, Amazon actually sent the correct envelopes in a timely fashion, although at a slightly higher price, and the campaign was salvaged. I had to lug the A2 envelopes, which I never ordered, BACK TO UPS AND SHIP THEM BACK TO ENVELOPES.COM But here is the "hum-dinger" - today is December 27, 2025, and Envelopes.com STILL has not refunded me for the wrong envelopes that they sent! For pity's sake, do NOT use this terrible company! I am not sure what kind of Minions are in charge, but there are SO MANY OTHER COMPANIES out there who ACTUALLY VALUE your business. Amazon is exponentially larger, but I have gotten much better service from them or even Walmart.com. "
Reply from JAM Paper & EnvelopeJan 6, 2026
Hello James, Thank you so much for taking the time to share your experience. We sincerely apologize for the frustration, inconvenience, and delay you experienced with this order. Receiving the wrong item, especially when it impacts your business and timeline, is absolutely not the experience we want for our customers, and we are truly sorry this happened. We also apologize for the delay in your refund processing and the additional stress this caused. Your feedback is extremely important to us, and we will be reviewing this internally to ensure situations like this are handled more efficiently with better communication moving forward. We would really appreciate the opportunity to speak with you directly so we can do our best to make this right and regain your trust. When you have a moment, please email us at [email protected] With your order number and contact information, we will personally look into this for you right away. Thank you again for your feedback. We truly hope we have the chance to turn this experience around for you. Elizabeth, Customer Support Manager
Nikki B.
I loved my order from JAM! I was originally just looking for envelopes for my holiday cards, and ended up adding on additional office supplies I needed as well as gift wrapping items! Super convenient to have a one stop shop. I was happy with my order and the customer service team was a helpful resource throughout. Will be purchasing again!
Reply from JAM Paper & EnvelopeDec 8, 2025
Hello Nikki! Thank you so much for your wonderful feedback. We are thrilled to hear that your experience with JAM was convenient and enjoyable, We truly appreciate your support and look forward to serving you again soon. -The JAMpaper team.
Andrea K.
Really love ordering from Jam Paper. The selection is unmatched, and whenever i have a question the customer service team is super responsive. i am definitely a customer for life.
Reply from JAM Paper & EnvelopeNov 20, 2025
Hello Andrea! Thank you so much for your amazing feedback! We’re delighted to hear that you enjoy our selection and that our customer service team has been helpful and responsive. Knowing that you love ordering from JAM Paper truly means the world to us. We appreciate your loyalty and are grateful to have you as a customer for life. Thank you, The JAM Paper Team
Sara K.
This is really great paper! Very good quality. Thank you!
Reply from JAM Paper & EnvelopeNov 20, 2025
Hello Sara! Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the quality of the paper. We truly appreciate your feedback and are glad you’re happy with your purchase. Thank you, The JAM Paper Team
Farrad Z.
Professional, courteous and knowledgeable staff.. Goes the extra mile to satisfy the customer.
Reply from JAM Paper & EnvelopeNov 20, 2025
Hello Farrad! Thank you so much for your wonderful feedback! We’re thrilled to hear that our team’s professionalism, courtesy, and knowledge made a positive impression. We truly appreciate you taking the time to share your experience with us. Thank you, The JAM Paper Team
Sunardaye S.
Excellent quality
Reply from JAM Paper & EnvelopeNov 20, 2025
Hello Sunardaye! Thank you so much for your feedback! We’re delighted to hear that you’re pleased with the quality. We truly appreciate you taking the time to share your experience with us. Thank you, The JAM Paper Team
