Average
Based on 51 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
My name is Adam, and I’m the new CEO here at Jampaper.com. I wanted to take a moment to share why I’m posting this note on Trustpilot. I know you have countless options when it comes to where you shop, and the fact that you’ve chosen to trust us really means a lot. We don’t take that lightly. Behind every order is someone’s brand, business, or project — something personal and important — and we want to be a partner in helping it look its best. Customer satisfaction isn’t a campaign for us; it’s the point of what we do. My job is to make sure that trust is earned every single time. If you’ve had a great experience with us, I’d be grateful if you shared it here. And if there’s ever something we can do better, please let us know. You can always reach out to us directly, and we’ll do our best to make it right. We read every review and use it to do our best for you. Thank you for giving us the opportunity to be part of what you’re creating. I hope we get to do it again soon. — Adam Adelman CEO, Envelopes.com UPDATED October 1, 2025
JAM Paper & Envelope (jampaper.com) has 51 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
51 approved reviews, newest moderated first
Kris
TERRIBLE CUSTOMER SERVICE. All the items I received were not the items I ordered and the reasoning I received from customer service was "oh, those items were out of stock so we sent different items." WOW... I'm shocked they are able to operate as a business.
Natasha
Didn't received all items in my order. Called Jampaper but no one answered the phone. Finally I could get ahold of someone through chat. I said since I didn't get all I ordered didn't get paper but just ribbons I want to return the ribbons because ribbons was intended to be used with paper. Representative said someone will reach out to me in the next 24-48 hours. When no answer got back to me I tried to call. After 18 min on hold I again tried through chat. The agent when I just mentioned my order purposely disconnected the chat. I used my different email trying to reach someone through chat and someone responded. They offered to reship missing items what isn't solution I want and I already explained it through chat. Representative said I can ship what I got but they won't give me return label. Why should I pay for return shipping if I didn't received what I ordered?
Very U.
Horrible and incompetent customer service. Bait and switch tactics with their website. Customer pays for the company’s mistakes.
Alex B.
Absolutely terrible customer service. waited 80 mins on hold just to be connected to a call center in the Philippines. They don't have photo or video examples of the foil print they offer and tell you you have to spend money in order to see what the foil looks like. do not order from this company
Celia
This business actively hates their customers. They would rather insult you, cancel your order, and mock you than keep your business. It’s a family-run business and all three (JAM - Janet, Andrew, Michael) are the meanest humans you will ever come across. They also intentionally will send you less than what you ordered and blame it on you saying you’re trying to fleece THEM and expect you to pay another fee to get what they didn’t send in the first place. Do not support this business no matter what your paper needs are.
Dina Y.
I've been ordering paper from this company for the last 15 years. The owner, Mike Jacobs, has been decent for most of this time until today. Completely rude and does not care about losing customers. Terrible customer service. Ships out products giving zero F's. Sends gold foil paper in the shipment with no protection most of the time. Do not give this company any business. They literally have grown so much through the years, they don't need or deserve it. Made a complaint and instantly wants to close my account. Does not matter to me as I will never give them another dime of my money. What a joke.
Michelle
We've order from them multiple times, and loved the product. This last order was not what we expected, so we returned it. THREE MONTHS LATER they have still not credited the amount or sent a check. Their customer service is terrible. Will not be ordering from them again.
Hillary K.
DO NOT order from this company. I would give zero stars if I could. I had found a coupon code for 20% off for this brand. I was excited to order multiple rolls of paper! I got confirmation of my order and the next day I get an email that my entire order was cancelled. I then get a robotic email from someone from the company named Norma saying that the coupon code is invalid and that I need to reorder and they kept saying ‘coupon code no good sorry’ and cancelled. WHY not honor it if it went through to begin with? Norma continues to be rude via email. What a way to run a business. Customer service is everything and this company FAILS. Take your money and business elsewhere.
