Poor
Based on 130 reviews
Kidrobot2.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Kidrobot is listed under Hobbies.
Kidrobot (kidrobot.com) has 130 customer reviews on Folks Told, with an average rating of 2.1 out of 5.
130 approved reviews, newest moderated first
ALAN S.
An order I made has taken months to ship and they keep promising it will be shipped soon, but they just keep breaking this promise. If you order from them, don't expect them to reply as I often have to chase this up and don't expect them to ship your item, at least not in any respectable timescale.
Sara S.
There is absolutely no communication and shipping takes forever. Products are typically great and high quality, but there’s been a few occasions where items arrived damaged. I’ve never had something not arrive, but it still feels like a gamble purchasing from Kidrobot’s website. Buyer beware!
Shawn C.
Absolute garbage company. I bought 3 plush dolls January 12, 2024. The Don't Hug Me I'm Scared collection. I finally received them July 15, 2024. 6 months later, this company is incompetent. DO NOT EVER TRUST OR BUY WITH THIS COMPANY!!!!!!!!!!! I would rate 0 stars if i could. there is no excuse for the delay. this item was on the shelves of Spencer's in February, so i don't want to hear any preorder excuses.
DAV.
absolut schlecht. habe dort etwas bestellt und wollte die bestellung dann stornieren. Nichts, ich bekomme einfach keine Antwort. dann eben über paypal, wenn ihr nicht anders wollt.
Ashlie H.
Orders some dolls for my birthday on June 20th 2024 it is now July 24th 2024 and my order still has not shipped and I only get automated response when asking about when it will ship. Don't waste your money just have a semester or a friend that sew make em for you
Nash
Tried to steal my money and won’t reply to emails or shop order after 6 months
Brass M.
Ordered something in May, shipped to a friend who was going to meet me in Japan a couple of months later. Should get there in plenty of time I said. It's July, there's been zero update on this item --which is IN STOCK-- having shipped. Terrible, terrible company that's gone seriously downhill.
Naomi A.
Ordered dhmis plushies a month ago to the UK but they still haven’t sent them out and I keep getting a standard email when I enquire, stating they have arrived to their warehouse and are being processed to their inventory. No explanation for the delay when the items are in stock on their website. Very poor service. The birthday I bought them for is long gone so I can only hope they arrive by Christmas but won’t hold my breath. To update: it is now over 3 months since I ordered and still not been shipped. Update: order placed 1st June. Order received 23rd September. Many emails sent along with messenger. Most replied to with generic responses. I even had to email about the tracking which suggested that it has not been passed to the courier for 2 weeks and only updated once I had chased them. Very poor service.
