KRYPTONITEReviews of kryptonitelock.com

Doesn’t worth it as all thieves can broke it/ cut it. I had my bicycle stolen last week even having this lock, as all UK thieves know how to get it out of your bic. It’s a shame as I bought the locker to avoid exactly this situation. Do not lose your money with this locker.

Ordered a key ,that doesn't fit nor open the lock . Customer service is non existent . I wrote a few mails.no response .so I guess I buy a new lock from a reliable company .and never ever spend a single dime on that fraud of a company .thank you for wasting my money on a joke of a company Invoice# 356646

Is Anti-Theft Protection Offer a scam? I submitted my application on May 3, 2023 and received confirmation of my application by automatic e-mail, stating that I would be contacted by their team within 5 to 7 days. As I didn't receive a reply, I contacted them again on however no reply. I had already sent the purchase invoice for the Kryptonite Lock, a photo of the dismantled lock, a photo of the lock keys, the lock key number, the purchase invoice for the stolen bike, a photo of where the bike was parked, a photo of the bike before theft, a photo of the lock key. Could you please give me an answer? I am really worried as they say you will receive a response in 1 month however i have been waiting over 2 months coming too 3 which is really disappointing. My Claim number is 109170 I hope you resolve this and contact me as soon as possible

Edited review : After having my bike stolen on June 6, 2023 from my collective underground garage locked by New-York Lock Standard and Messenger Mini+ and since I had subscribed to ATPO. I submitted a claim on June 12 and received a confirmation of my application by automatic e-mail, stating that I would be contacted by their team within 5 to 7 days. As I didn't receive a reply, I contacted them again on July 18 and 19 with all the new information in my possession: details of my home insurance cover. I had already sent the purchase invoice for the Kryptonite lock, the ATPO subscription confirmation, a photo of the dismantled lock, a photo of the lock keys, the lock key number, the purchase invoice for the stolen bike, a photo of where the bike was parked and a photo of the bike before theft. After getting no answer to my emails and requests on their website, I came on their Truspilot page and writted a negative review on July 31. They answered me on the Trustpilot page the same day and came back to me by email the next day, August 1st to confirm that my claim was complete and gave me the amount of the compensation. I finally received the transfer for the compensation on August 17. I'm glad it is over and that they have finally fulfilled their commitments.

Can't find a telephone number to talk to a person about shipping a replacement key to an address in Canada. I found a price of $ 30.00 USD to send the lock to an address in MA; however I have read reviews that the company cashes the check and does not respond., There seems to be some degree of unscrupulous business! I am thinking of throwing the lock in a recycling bin and buying a cable and a padlock.

Bought a D lock from Halfords, and after 6 months it stopped working. The key gets stuck doesn’t lock,

The Anti-theft program is BS! My sons bike was stolen on school grounds, I provided Kryptonite a detailed school report And because I didn’t provide a picture of the broken lock my claim will not be further reviewed. The thief was obviously covering his tracks and left no evidence. School cameras are not angled where bikes are stored, which is completely out of my control and neighbors in the area reported someone jumping the fence after school hours. So apparently it’s my fault because I didn’t read the anti-theft policy thoroughly. Without a picture the detailed report was not sufficient enough. Now I’m left paying for a bike that we no longer own and Kryptonite can’t even offer the courtesy to pay for any of my ongoing costs. So damn me for not providing a picture of the “unbreakable lock”

The "Anti Theft Protection Program" is a joke. You pay a registration fee to participate, with the goal of being protected/ reimbursed, if you bike is stolen. To file a claim with Kryptonite, it's mandatory to provide a photo of the broken lock. In the majority of cases, thieves will take the lock with them when they steal the bike, as the lock could provide traces for the police. So they make it disappear as well. And, well, according to the T&C of the Kryptonite program, you can't file a claim if the lock is gone. This is a cheap marketing trick to make additional money while finding an excuse to disappoint customers if their bike is stolen.