KRYPTONITEReviews of kryptonitelock.com

Update November 11/2022. I have at last received a reply, no doubt due to this review. It is a shame an excellent product is let down by such shoddy customer service, this could have been a very positive review. Update. The automated sorry and we will get back straight away (see all other neg reviews) are just another opportunity to ignore you. Believe me, if you have a problem with Kryptonite products please ensure you have access to an angle grinder, you will get nothing there. Nothing- is there anyone there. Ordered replacement keys-sent wrong ones- tried contacting- ticket all that stuff -nothing. Then got bank message- "merchant did not complete transaction"- I assumed they had realised error and refunded?. Re- ordered and got correct keys. Then was double charged- for correct and wrong ones- all without a word of response to several attempts. Just not good enough - how hard can it be to respond- according to the "award" winning marketing guff- easy - not so. How do I get my money back - no idea. Perhaps best avoided, or maybe not. I like the product but only good if issues are resolved in a fair manner. I could easily edit this review if someone bothered to contact me and put this right.

My bike was stolen almost 2 months ago I've got a police reference number I contact kryptonite so far no no reply contact Halfords so far no help as I bought the padlock from Halfords advises do not buy a Kryptonite padlock because they're not based in England and you cannot make a claim but there's no way to get in touch with kryptonite you just get the runaround from from them I'm still waiting to hear from kryptonite about my claim and my bike stolen

I had 3 locks from this company, they are great and work well. However I made the mistake to buy the accompanying insurance with my last lock. Terrible mistake... They were quick in getting my money with a straightforward process. Unfortunately a few months later my bike got stolen and I made a claim expecting a quick resolution having clear picture of the broken lock and police report. The only thing I have received from Kryptonite so far is an automated email response that asks to wait 30 days from the date of submission. Well it is now well over 2 MONTHS from my submission and I did not get any response... I sent plenty of follow ups which had no response as well. Update: 3 months later since my claim submission I have heard back from Kryptonite. Now 4 months later it has been approved and I have got paid. TL;DR: good locks but the insurance is crazy slow. Be prepared to wait for months. Posting on TrustPilot may help.

Terrible terrible terrible customer service... well, better to say "non-existant" customer service. The overly priced lock I bought from them is jammed, impossible to move. I have to break a 5-month old lock which costs 80 euros. They never answered my complaint messages. What you get at the end is a huge amount of money that goes out of your pocket, a faulty lock, and no customer service. This company is a scam! I would never buy anything from this awful company and never ever would recommend their products.

My lock ( 4 year old Evolution Mini 7) has seized up and apparently is under a lifetime warranty. Messaged them regarding this 2 days ago. Was thinking they may get back to me but nothing yet. Edit: despite the reply saying they will request my details, no one has responded to me via their Facebook Messenger or the ticket on their website. Terrible customer service. Edit: Changed from 1 star to 3 as further correspondence has led to me being sent out a replacement. I urge others on here to maybe message them via Facebook Messenger. This may help the long arduous process but they did eventually deliver results and the locks do seem to be some of the best about. No one has even tried to cut them. I also have a Fahgettaboudit lock which I use in conjunction with a moped alarm and the Mini Evo if I'm leaving it for longer than 30 mins

Awful customer service - lock seized up while still under warranty, Kryptonite have ignored my support request for two months. Absolutely appalling, the company clearly needs to shake things up in terms of customer service as every public review page for Kryptonite is chock full of 1* reviews for terrible customer service.

My bike was stolen with a registered kryptonite lock with insurance on July 2021. I immediately reported to kryptonite, sending relavant photos, and received confirmation of claim. However I did not hear back. I chased by email and via website in September 2021 and April this year. I have heard nothing. Terrible service.

Just received my Kryptonite bike lock replacement key. It works perfectly so I am happy! Took a while to arrive but it was shipped from US so that was to be expected 👍 The only thing I would have liked was to have received a confirmation of dispatch email as I wasn't sure when this was going to turn up and wasn't sure if it was going to arrive at all until it eventually did! All in all great service, I got what I purchased so thanks 😀 Josh