Poor
Based on 314 reviews
KRYPTONITE2.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
50 years ago, Kryptonite began with a mission. While much has changed in bicycling, and bicycle security, our objective remains the same, we are here to empower you to protect what you value.Through constant innovation, expert guidance, and our never-ending commitment, Kryptonite will continue to pursue our passion and do everything we can to ensure you can go where you want, when you want by offering smart, serious security solutions.
KRYPTONITE (kryptonitelock.com) has 314 customer reviews on Folks Told, with an average rating of 2.6 out of 5.
314 approved reviews, newest moderated first
Tom N.
I had used my current Kryptonite lock for over 20 years and the mechanism was wearing out. I contacted Kryptonite through their website, explained what was happening and sent them a few photos, and they are going to send a replacement lock. They stand behind their lifetime warranty!
Scott
I bought a NY fuggitaboutit lock and chain, had trouble with the lock the 1st time, 2 time it didn’t work period.Needed a lock for road trip,was very frustrated I had to use a feeble cable and padlock. I called Kryptonite, they responded immediately and shipped out a new lock and chain which arrived earlier than expected.Thought I must be hallucinating, a company with not just customer service,but excellent customer service,INCONCEIVABLE! They have my business and I’m sure others after I tell them what a great customer service experience I had.
gianmarco M.
they sent the product back without too many back and forth
E R.
Purchased the Kryptonite Evolution Mini 7 from walmart.com more than 1 month ago. Immediately had issues (with lock not opening) so contacted Kryptonite support. No response in over 30 days other than logging my ticket. Trash product and service, very disappointing from what I otherwise regarded as a solid brand.
Reply from KRYPTONITEAug 10, 2026
I'm sorry to hear you are having troubles with your lock and for the lack of response. I have requested additional information so that a member of our team can follow up with you.
Kevin
Kryptonite was very good about replacing my non-functioning lock.
Luis M.
Very helpful and quick to response.
Greg M.
I had a great experience with Kryptonite’s customer service. My original lock was broken, and the team kindly arranged a replacement for me. They were helpful, professional, and made the process straightforward. It’s reassuring to know they stand behind their products and look after their customers. Thank you for the excellent service!
Steven E.
Great customer service!!
