Excellent
Based on 925 reviews
KURU Footwear4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
925 approved reviews, newest moderated first
Pamela Eunie Reid N.
I got a very quick reply to the email I sent, which surprised me. The response was polite, and the issue was resolved quickly as well.
Reply from KURU FootwearAug 26, 2024
Providing polite and prompt service is important to us. Thank you for your kind words!
Brandy F.
They answered my questions. They read what I sent and answered my exact questions. They were helpful to my needs and did not give round about information that applied to every one. It was a PERSON that was helping me and l had my answers quickly. Thank you.
Reply from KURU FootwearAug 26, 2024
We're thrilled to hear that you had a positive experience. Thanks for choosing us!
Khadem A.
My be in future
Reply from KURU FootwearAug 23, 2024
You can reach us at [email protected]. We'd love the chance to assist whenever you're ready.
Joanna
Good quality shoes and customer service was excellent. Will definitely purchase shoes again from Kuru
Reply from KURU FootwearAug 21, 2024
Thank you so much for giving us a shot! We are so happy you are enjoying your shoes and that you had a good experience.
Gene O.
I had to have my order shipped either UPS or FedEx due to restrictions at the receiving end. Once the email request was seen on Monday morning, emails started back and forth until I was assured the order would be shipped properly. Great use of everyone’s time.
Reply from KURU FootwearAug 21, 2024
Thank you for taking the time to share your experience! We are so happy we were able to help get your order shipped properly so you could receive them safely. Enjoy your shoes!
janice K.
IN REPLY TO YOUR REPLY: I CHECKED EMAIL, SPAM FOLDER AND THE REVIEW I LEFT ON YOUR WEBSITE AND NO YOU DID NOT PERSONALLY RESPOND TO THE REVIEW I WAS CITING. YOU STATED THAT YOU HAVE NO RECORD OF ME CALLING TO LODGE MY COMPLAINT. EXCEPT ON JULY 19 REGARDING REWARDS. PLEASE RECHECK YOUR RECORDS BECAUSE ACCORDING TO MY CELL PHONE I CALLED ON AUGUST 15 AT 7:20, AUGUST 16 AT 11:25 AUGUST 19 AT 10:16 THAN AT 10:28 YOUR GURU CALLED ME BACK BECAUSE WE WERE DISCONNECTED.AND WHEN I CALLED THEY ASKED ME IF THEY WERE TALKING TO JANICE. SO PLEASE DON'T TELL ME YOU HAVE NO RECORD OF ME CALLING. YES IT WAS MY MISTAKE FOR NOT TRYING ON BACK UP SHOE WHEN ORDER. AND YES I UNDERSTAND THE CONCEPT OF NON SLIP AS WELL AS TIRE TREAD ON OIL. WHAT YOU FAIL TO UNDERSTAND IS THAT IT WAS FIRST THING IN THE MORNING ON COMPLETELY CLEAN FLOORS THAT I SLID- IF YOU LOOK AT YOUR LOWEST REVIEWS THERE ARE A NUMBER OF PEOPLE SUCH AS MELLISSA, ERIN, CAROLYN, MARK ANA , HEATHER, CHRISTINA, KRISTINA L, LISA, CASSANDRA THAT ALL COMPLAINED OF BEING NOT NON SLIP. JUST TO LIST A FEW. WHAT WOULD MAKE THINGS RIGHT? REFUND ME MY $180 WHICH I PAID FOR SO I CAN PURCHASE A PAIR OF NON SLIP SHOES FROM ANOTHER COMPANY. THE 5000 REWARDS POINTS ARE OF NO USE TO ME SINCE I WILL NOT BE PURCHASING SHOES FROM YOU AS WELL AS MY CO WORKERS I bought a second pair of shoes in Sept 23. I did not need them at the time, but wanted to have a back up. Unfortunately since I did not need them until now I was not aware that I had order the wrong shoe. The kinetic wide had been the shoe I've been buying. These shoes are very comfortable and slip resistance. The shoe a received in Sept are kinetic wide 2.0. I wore them for 3 days, I developed callous and both feet, and slipped in the kitchen at work. They are not slip resistance as stated. We are required to wear slip resistance at work. So 180$ is thrown away since I have to buy new shoes that are slip resistance. I called a number of times to lodge my complaint and each time I was told- thank you for taking the time to bring your concerns to us. You are no longer in the 45 day return and there is nothing we can do.. I wrote a review and downloaded a video of me sliding on floor. I called again after I posted and was told the review team will be in touch. As of yet nobody has reached out. There are many reviews claiming these are the best shoes. When you look at reviews click on lowest rating and you will see a number of people have the same problem as I with non slip. Order: 1711796
Reply from KURU FootwearAug 20, 2024
Thank you for reaching out and sharing your experience with us. I’m truly sorry to hear about the issues you’ve encountered with the Kinetic Wide 2.0 shoes. It’s clear that this has been a frustrating experience, and I want to assure you that your concerns are being taken seriously. While I understand that the 45-day return window has passed, your safety and satisfaction are our top priorities. I will personally re-investigate the records of your calls and ensure that your concerns are properly documented and addressed. I understand that the issue with the non-slip feature is critical, especially given your work environment, and it’s concerning that you’ve experienced this problem along with others. Regarding the resolution, I completely respect your request for a refund. I’ve escalated your case to the highest level within our team to review your situation in detail. While I can’t guarantee the outcome at this moment, I’ll advocate strongly on your behalf to reach a fair and satisfactory resolution. Thank you for bringing this to our attention again, and I appreciate your patience as we work to resolve this matter. I will be in touch with you directly via the email address [email protected]. Please check your inbox for my correspondence.
Barbara H.
I love the first pair very disappointed in the second pair definitely made in a different factory, quality was not the same. Comfort was not even the same. Now I have an issue with the sole falling off the bottom. I'm going to put a claim in for a warranty. I'm not even sure I want a second pair. It took me so long to break these in. And they're still not comfortable, nothing like the first pair, they've definitely downgraded their quality. Even the slip resistance is not Up to the same standard as was on my first pair.
Reply from KURU FootwearAug 19, 2024
Thank you for sharing your experience with us. I’m sorry to hear that your second pair didn’t meet your expectations, especially after having such a positive experience with your first pair. It’s disappointing to hear that the comfort and quality weren’t up to the same standard. I understand your frustration, especially with the sole issue and the slip resistance not being on par with what you expected. We appreciate your patience in breaking them in, and it’s disheartening to hear that they’re still not as comfortable as your previous pair. Submitting a warranty claim is definitely the right step, and we’ll do our best to make things right. Please know that your feedback is invaluable, and we’ll pass this along to our product team to address the quality concerns you’ve raised. I have sent an email to you directly so that I can help you get this warranty resolved and get a replacement out to you right away. Please check your inbox for an email from [email protected] Thank you for bringing this to our attention, and I hope we can resolve this to your satisfaction. If you have any other concerns or need assistance with your warranty claim, please don’t hesitate to reach out. We’re here to help.
Karina
I had not been familiar with Kuru shoes before but, but came across it during a very focused Google search and was very pleased to see innovative products that combine total foot health, comfort and agility with innovative and youthful styles. I also received one of the most professional, courteous and elegant customer services.
Reply from KURU FootwearAug 15, 2024
Thank you so much for sharing your experience! We are so happy that you had such a great experience.
