KURU FootwearReviews of kurufootwear.com

Reply from KURU FootwearMay 15, 2026

We love hearing stories like this. It sounds like our GURU team served up an ace with your exchange experience! We’re so glad she took the time to listen, help find the right fit, and make the process quick and easy for you. A kind and caring experience can make all the difference, and we’ll be sure to share your sweet feedback with the team!

Reply from KURU FootwearMay 15, 2026

This absolutely made our day! We’re so grateful you found KURU, even if it was by accident, and even more grateful that you’ve been part of the KURU family for 13 years. That kind of loyalty means the world to us. It’s wonderful to hear your shoes have kept you supported through all those long days on your feet, and that our GURU team has consistently delivered a great experience along the way. Sounds like your favorite styles really are flying out the door, so hopefully your size is waiting with your name on it! Thank you so much for the glowing recommendation and for continuing to choose KURU year after year.

Reply from KURU FootwearMay 15, 2026

While we’re sorry to hear you experienced an issue with the lace eyelet, we’re so glad our GURU team was able to step in quickly and get things resolved for you. That definitely isn’t the experience we want for your first pair, but we’re happy the replacement process was smooth and hassle-free. Thank you for giving KURU a try and for sharing your experience!

Reply from KURU FootwearMay 14, 2026

We completely understand why you’d feel so disappointed, especially when the comfort and support worked well for you initially. At that price point, it’s absolutely reasonable to expect the shoes to hold up much longer, and issues like interior heel wear, stitching failure, and separation around the sole would understandably be frustrating. We were unable to locate any order history or previous interaction with our team using the name provided on the review, so I’ve requested additional information through Trustpilot, such as an email address, so I can look into this more quickly for you. We do have a 6-month warranty that covers manufacturing defects, and I’d genuinely love the opportunity to see if we can make this right for you. You can either update your information directly through Trustpilot and I’ll reach out personally, or you can email me directly at [email protected] so we can investigate further. UPDATE 5/18: After reviewing the order, we found these boots were purchased in January 2025, making them nearly a year and a half old rather than under a year old. While we do offer a 6-month warranty covering manufacturing defects, this pair falls well outside that coverage period, so we’re unfortunately unable to replace them under warranty. That said, we still wanted to help. We’ve added $60 worth of KURU Cash to the account to use toward a new pair, and our GURU team would be happy to help recommend a style that may offer the durability and performance you’re looking for based on your needs and daily wear. We truly appreciate the feedback, as it helps us continue improving our products and customer experience.

Reply from KURU FootwearMay 14, 2026

Thank you so much for the kind words. We truly believe great customer support should go hand in hand with great shoes, so hearing that our team made you feel valued and supported means a lot to us. We’re so glad you’ve had a positive experience both with the shoes and with our staff, and we really appreciate your continued support of KURU.

Reply from KURU FootwearMay 13, 2026

We really appreciate your patience throughout the shipping delays, and we’re so glad everything ultimately worked out in the end. Waiting extra weeks for an order is never fun, but it’s wonderful to hear the shoes finally arrived and that our customer service team was able to help make the process smoother along the way. We’re also grateful you chose to stick with the original order rather than taking the refund option, and we’re happy it came through successfully in the end. Thanks so much for sharing the update and for giving us the chance to make things right.

Reply from KURU FootwearMay 13, 2026

We completely understand why receiving two left shoes in different sizes would be incredibly frustrating, especially after spending time researching and choosing shoes for long shifts on concrete floors. That’s a very strange and disappointing situation, and we’re truly sorry that happened. After reviewing our records and listening to the phone call with our GURU team, we do want to clarify a few details about how the situation was handled. The original plan during the call was to process an exchange for you. However, once it was discovered that the specific size you needed was out of stock, our GURU offered alternatives, including a different color option or a refund. At that point, you chose the refund option. You were asked to send photos of the mismatched shoes so we could document the issue properly, and once those photos were received, the refund was issued the very same day, within about 20 minutes of the call. We also did not require you to return the incorrect shoes. We absolutely understand your disappointment that the style you originally wanted is currently unavailable. As an additional gesture, we’ve added $30 in KURU Cash to your account that can be used toward a future purchase if you decide to give us another try. You can also sign up on our website for an email notification when that style comes back in stock. While we understand why this experience left a negative impression and agree that you never should have received that shipment in the first place, we do feel our team worked quickly to correct the issue and provide the resolution you requested.

Reply from KURU FootwearMay 13, 2026

Thank you so much for sharing this. We know investing in supportive shoes is a big decision, especially on a strict budget, and it means a lot to hear that your first experience with KURU has been such a positive one. It’s wonderful that your new KURU ROAM helped relieve pressure around your toes and callus right from the first day. And hearing that you even felt like you were standing taller is such a lovely reflection of how good support can improve overall alignment and posture. Daily walks are such an important way to stay active and care for yourself, and we’re honored to be part of that journey with you. Wishing you many more comfortable miles ahead in your new shoes!