Excellent
Based on 925 reviews
KURU Footwear4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
925 approved reviews, newest moderated first
Lisa J.
Exchange made easy! Hopefully the smaller stores will fit better! Love these shoes!
Reply from KURU FootwearMar 27, 2026
So glad the exchange process was easy! 😊 We’re hopeful the smaller size gives you that just-right fit. Thanks so much for the love—enjoy your new shoes! 💚
Cesar E B.
Got a solution to my request immediately with a quality of attention and kindness beyond my expectations. Great company
Reply from KURU FootwearMar 26, 2026
We’re really glad we could jump in quickly and get you taken care of. Providing thoughtful, attentive support is just as important to us as creating great shoes, so it means a lot that you felt that care. Thank you for your kind words and for being part of our community
Parking.com C.
This company does everything awesome. They have a great product and they have a customer for life
Reply from KURU FootwearMar 26, 2026
Thank you so much for your kind words. It truly means everything to us that you’re loving both the shoes and the experience. Creating something that supports your feet and earns a spot in your everyday life is exactly what we’re all about, so knowing we’ve got a customer for life absolutely makes our day. We’ve got your back (and your feet!) every step of the way
Cristine
Quick for a response. Very clear answer. Extra information. Excellant.
Reply from KURU FootwearMar 25, 2026
Thank you for the kind words. We’re so glad you had a quick, clear, and helpful experience with us.
Shaya C.
I had a very good experience with customer service, this is my 3rd pair and I am happy with my purchases!
Reply from KURU FootwearMar 24, 2026
We’re so happy to hear you’ve had a great experience with our customer service and that you’re loving your third pair. Thank you for your continued support—we truly appreciate you.
Rama�Arjan
Ordered two different models pairs of shoes. Both are excellent quality and fit is just perfect but had to return one as I found it too heavy on my feet as I have Neuropathy. Kuru sent prepaid label to return without any questions. Very impressed with the service
Reply from KURU FootwearMar 24, 2026
We’re so glad to hear the quality and fit worked well for you, and that our return process was smooth and easy. We understand how important it is to find the right feel, especially with neuropathy, and appreciate you sharing your experience.
clara C.
after several attempts to find the right heel height, i find that kuru did not have a heel low enough. So I had to go to another brand. My heel needs to be at ground level for balance and pronation issues. I suggest kuru take a look at NFL football players shoes are flat, take away the spikes for traction. That is the natural foot stance.
Reply from KURU FootwearMar 23, 2026
We’re sorry we didn’t have a low enough heel height to match what your feet need, especially for balance and pronation. It sounds like you have a really specific preference for a more ground-level feel, and we completely understand needing to find what works best for your body. We truly appreciate you giving KURU a try and for sharing your thoughtful feedback. It’s helpful insight, and we’ll be sure to pass it along to our product team
Dan
the shoes did not fit properly and was uncomfortable when walking. Kuru accepted the return graciously and quick.
Reply from KURU FootwearMar 23, 2026
We’re so sorry the fit and comfort weren’t quite right for you, but we’re really glad the return process was smooth and quick! Thanks for giving us a try and for sharing your experience
