Excellent
Based on 925 reviews
KURU Footwear4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
925 approved reviews, newest moderated first
Sharon M.
The associate I spoke with was professional and courteous. My experience with KURU is always wonderful! Sharon Mault-Weir
Reply from KURU FootwearMar 4, 2026
We love hearing that. A professional, courteous Guru and a consistently wonderful experience? That’s music to our soles. Thank you for being part of the KURU family and for trusting us with your feet every time.
Nancy
Awesome friendly guru! Great experience.
Reply from KURU FootwearMar 4, 2026
Well this just made our day. Sounds like you met one of our sole-mates. So glad you had a great experience and felt the friendly vibes. That is exactly how shoe shopping should feel.
Jane K.
I am sold on this brand.
Reply from KURU FootwearMar 2, 2026
Ahh, we’re blushing! Thank you for the love! There’s nothing better than knowing we’ve earned a forever spot in your shoe rotation.
Kimber Shryack J.
Awesome customer service!
Reply from KURU FootwearMar 2, 2026
We’re doing a happy dance over here! So glad you had an awesome experience—that’s exactly the kind of vibe we love to deliver!
Judee A.
After hours- I discovered I had wrong shipping address- and via the Kiru text line I got immediate service to resolve my issue!
Reply from KURU FootwearMar 2, 2026
Yay! We’re so glad our text line could swoop in and save the day! Nothing like quick, friendly help to turn an “oops” into a win. Thanks for letting us know—it makes us so happy to hear you were taken care of right away!
ben
I was told my shoes were "out for delivery" then, barely 20 minutes later, I was told the order was being delayed. They ship through Amazon, and Amazon won't help except to tell me to get in touch with Kuru. Well, Kuru won't help either because it in Amazon's hands now. This is what $300+ dollars get you these days.
Reply from KURU FootwearMar 2, 2026
We completely understand how frustrating it is to be told your order is “out for delivery” and then suddenly see a delay update right after. Anyone would be disappointed in that moment, especially when you’ve been looking forward to your shoes. Shipping delays can happen for a wide variety of reasons once a package is in transit such as weather, high mail volume, routing issues, or even something as simple as a vehicle or personal delay with the delivery driver. While we do ship with Amazon Shipping, this can occur with any carrier, and a delayed package is not the same as a lost one. Unfortunately, reaching out to the carrier during a short delay doesn’t speed things up, as they aren’t able to locate and pull an individual package for immediate delivery while it’s moving through their network. Most delayed packages do arrive within 1 to 2 days of the original delivery date. If tracking shows no movement for 5 to 7 days, that’s when we would consider the package lost and step in to send a replacement. So it isn’t that we won’t do anything. It’s that we don’t want to send out a second pair while the original still shows as on the way to you. I’d be more than happy to personally keep an eye on your tracking and follow it through to delivery so that if it does become a lost package, we can get a replacement sent out right away. At the moment, we only have your first name listed on your review. I’ve requested more information via Trustpilot, or you’re welcome to reach out to me directly at [email protected] so I can take a closer look and stay on top of this for you.
Nancy M.
I spoke with Sadie, she was very friendly and professional. She handled my request quickly which I appreciated. Sometimes, I’m hesitant to order online because the return is time consuming and a hassle. Not with KURU!
Reply from KURU FootwearMar 2, 2026
Sadie will be so happy to hear this! We know online returns can sometimes feel like a whole to-do list but we’re all about keeping things quick, easy, and totally hassle-free around here. So glad she could get you taken care of without the runaround. Welcome to the no-stress side of shoe shopping!
Donald K.
First time customer. The shoes arrived with a cosmetic defect in the black leather, and Kuru took care of it immediately to my complete satisfaction.
Reply from KURU FootwearMar 2, 2026
We hate when things show up a little less than flawless but we’re so glad we could make it right in a snap! Nothing like a happy ending to your very first step with us. Here’s to many more defect-free, feel-good adventures ahead!
