Excellent
Based on 925 reviews
KURU Footwear4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
925 approved reviews, newest moderated first
Olamide CaxtonMartins O.
Prompt response and readiness to help.
Reply from KURU FootwearDec 9, 2024
I'm so happy we were able to help you quickly. Thank you for trying our shoes and taking the time to share your experience!
Nancy
I was buying shoes for my sister who has bunion problems. I love my Kuru's so much that I knew she would like them too! I unfortunately bought them a half size too big but support was so quick to replace them that I had also ordered the same shoes in a smaller size!! Who knew that they would be so fast?!?!?! I can't recommend the shoes or the company enough!
Reply from KURU FootwearDec 6, 2024
We appreciate you spreading the word about our shoes and sharing with your sister! I'm happy we could help.
michael G.
Customer support equal to the exemplary support of their shoes
Reply from KURU FootwearDec 6, 2024
We appreciate you and your support as well!
Larry C.
She was extremely helpful
Reply from KURU FootwearDec 6, 2024
I'm happy to hear you were able to get the service you deserve!
Marilyn E.
Your website is not user-friendly. It's difficult to find the chat box or a phone number. I've written emails and got no answer. When I tried to look for help, I only got windows popping open to show me more shoes. When I ordered the shoes, I typed the correct shipping address, but when I entered my credit card info, the information changed. It was important to correct that information before the shoes shipped, since they are a Christmas gift. The chat box closed on me the first time, so I had to reopen it. It took several minutes before an employee answered. It was someone named Seth. Once I explained the problem, he resolved it quickly.
Reply from KURU FootwearDec 6, 2024
Thank you for sharing your feedback and for bringing this to our attention. We’re sorry to hear about the difficulties you encountered and appreciate your patience in resolving the issue. Sometimes, autofill settings on your device or browser can unintentionally override the information entered, including addresses. We recommend checking those settings to help prevent this from happening again in the future. We’re glad to hear Seth was able to assist you promptly and resolve the issue with your shipping address. If there’s anything else we can do to ensure your Christmas gift arrives without a hitch, please don’t hesitate to let us know! Thank you for choosing KURU, and we hope the shoes make for a wonderful gift.
Helen G.
Kuru shoes do exactly what they claim to do- they eliminate foot, knee and hip pain!
Reply from KURU FootwearDec 6, 2024
I'm so happy to hear that your shoes have helped you get relief and improve your quality of life!
CJ
I own five pairs of Kurus, with the sixth currently on its way, all which have made my feet happy for the most part. However my most recent pair the Motion Ridge, had a flaw I felt they needed to know about. They are only a couple months old and the soles are wearing thing within already. I wanted them to know a more durable sole would benefit the otherwise very comfortable stable hiker. They were super prompt in a reply and have given me a credit towards another pair of shoes, wow ! I was not looking for or expecting that but goes to show they have a great customer service team standing behind their products! I am an active 60yr old female whom has suffered with plantar fasciitis, arthritis, Raynauds, high arch, wide forefoot with a narrow heel and Kurus have prevented me from being side lined a lot !!! I am hawking them to people all the time…solicited or not! Thank you team Kuru!
Reply from KURU FootwearDec 6, 2024
This is fantastic to hear. I'm so happy we were able to help resolve your problem with the RIDGE Motion and that you love them. We appreciate you spreading the word about KURU Shoes to your friends and family! THank you so much for your review!
Mary C.
Amazing shoes, great rewards program & customer service representatives! I work in childcare, am on my feet many hours a day, and have developed Plantar’s Fasciitis. Kuru has made all the difference in the world. They’re the main rotation of my shoe wardrobe, from flip flops to slip-ons to Chelsea boots. My high arches are always fully supported, and there’s plenty of shock absorption between me & the pavement, which helps a lot with the foot pain.
Reply from KURU FootwearDec 6, 2024
It's so important to have comfortable and supportive shoes when you're caring for children all day. I'm so happy KURU can be that for you. Thank you for sharing your experience.
