LabReviews of labcorp.com

I have been trying to contact them for a couple of months to gain access to my account (I switched phones and didn't know that I cannot log in without okta verify which you can't get to work without your old phone). I have filed a complaint with the BBB because I am so frustrated with LabCorp. DO NOT USE THEM if you can.

Terrible. Understaffed and employees are leaving. Labcorp greedy company.

Customer experience at the lab and quality of service are inconsistent and depend upon the location and the tech working there. The Crystal Lake (IL) location used to be terrible a few years ago, but has considerably improved in the last two years after a new tech by the name of Komal started working there. The Crystal Lake location is now efficient and offers good service as of 2025 due to this tech (my experience with other techs at the same location has not been that good). Labcorp website is ok but rather poorly designed. When you register, you are asked to provide all your information. Then when you login for setting up an appointment, instead of grabbing all your information already entered when you registered, the form asks you to reenter all your information again. This reflects a badly programmed website and clearly there is tremendous scope for improvement with respect to the website. The appointment confirmation has a bar code and says you can scan this at check-in, but at check-in, the computer asks for your drivers license and information again, which is pretty stupid. They do publish the results within 2-4 days in Illinois based on my past experience and this is good. All this is my opinion of course and other may have had different experiences.

Only one tech was working. Last minute call to cancel working. Not a strong work ethic at this lab.The one tech was wonderful and overworked. I had a 9 am appt and someone had been waiting since 8 am for a blood draw. Now I’m waiting for results!

Previously, I have complained about the general confrontational attitudes of staff and dismissive and abusive behavior toward the elderly at the Napa 3448 Villa Lane site. This coupled with card readers that are often out of service, cannot read cards properly, and long waits even when you arrive early and secure the #1 thru #3 position in line are commonplace at that location. This morning, I arrived there at 6:13 AM only to be curtly advised by the entering staff person at 6:30 AM (opening time), that as of last month the site no longer takes walk-ins and appointments are required. (No sign posted on the locked gate letting returning clients know.) There were two of us there and we were referred to a nearby Labcorp at 1100 Trancas Street. I arrived there at 6:35 AM. That site opened at 7:00 AM. Only one person was present to service approximately 15 people already in line. I was seen at ~7:23 AM and out by ~7:38 AM. The one person present had to register clients and then take their specimens. She was polite and competent but CLEARLY overworked. When I left, there were roughly 20-25 people spilling out into the hallway waiting. Several of the folks waiting this morning claimed that they had reported with appointments the day before to find the office closed during business hours because the person reporting for work did not have their key and it took roughly 4 hours to find the building manager to open the door. Enough is enough. I feel sorry for the polite, effective young woman at 1100 Trancas Street who has to work under those conditions and the clients who have to wait. I understand that Quest Labs (also nearby in town) takes people more efficiently, has more staff, and does not curtly turn people away. Unfortunately, they open an hour later so today I had planned to be 1st in line at the Villa Lane Labcorp. Recently, my physician down the hall from Labcorp advised me of how he drives down the street to Quest as opposed to walking down the hall to Labcorp. So I do not consider the above to be an unreasonable report. I announced this fact to all those folks in the waiting room and in the hallway as I was leaving. This smacks of corporate greed and uncaring management. As a former successful local business owner, I will be urging my friends and neighbors to speak with their wallets and explore Quest Labs. In my opinion, Labcorp does not deserve to remain in business in the Napa area.

I go to Labcorp at 875 Upland Ave, Chester,Pa 19013. Phlebotomist/lab tech Tynera is very knowledgeable, professional, kind with high ethics. There's no other I prefer to draw my blood.

If I could I would give 0 stars. You pay the bill and then LabCorp sends you another bill because they say you haven't paid the first one!!! Garbage company, avoid!!!

Had A Pre Employment Drug Screen. Had A Appoitment. 12 30pm. Waited A Hour, Talk To The Tech. At Desk To Make Sure She. Could Fit Me In. 1 30 PM. Tech Came Out And Sald We Will Not Be Able To Do No More. I Was Furious. The Worst Set Up I Have Seen In 40 years. Company Sent Me There, Just Awful. And They Are Not Polite About It. Location Hibisscuss Rd In Palm Bay FL.