Excellent
Based on 358 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Legendary Texan confections made in Austin since 1885! Home of the Texas Chewie Pecan Praline
Lammes Candies Since 1885 (lammes.com) has 358 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
358 approved reviews, newest moderated first
Doug L.
Top notch customer service with a delicious product we are proud to offer our business partners & clients alike!
Reply from Lammes Candies Since 1885Jan 10, 2020
Mr. Levesque, Happy New Year and thank you for your continued business! We always look forward to working with you :)
Robert B.
Had me provide all kinds of info & receipts, admitted product was bad and told me to throw away and never bothered to offer a replacement. Faux customer service.
Reply from Lammes Candies Since 1885Dec 9, 2019
Hi Mr. Bledsoe, This our Customer Support team, we are not seeing any record of you contacting us about this order. We take product quality very seriously and want to ensure you were properly assisted by a Lammes Candies staff member. Every box of candy comes with a guarantee, so if there is an issue with your order we replace it without hesitation. Please give us a call directly at (512) 310-1885 or email [email protected]. Thank you!
Edith L.
I purchased two boxes of one pound praline on Nov. 23rd when Lammes advertised was one of the sale dates. The online order didn't honor the on sale price of $19.95. I was charged $25.25 a box. That is $10.60 I was overcharged for two boxes. I also purchased a box of dark chocolate that was charged $24.45, which was priced in-store of $18.45. Altogether I was overcharged $16.60 plus taxes. I bought the candies for my sister's birthday. I requested to be shipped on the 26th of November. I didn't hear from Lammes of the shipment so I sent an email on the 27th. Fortunately the email was responded. They totally forgot my order. It was finally shipped on Dec. 2nd. At least my sister got her late presents. I will not order Lammes candies online again. I don't recommend anybody do so either. Suggestion to Lammes: If you cannot handle online purchasing don't offer it.
Reply from Lammes Candies Since 1885Dec 7, 2019
Hi Ms. Lee, thank you for the opportunity to clarify. You did receive the Texas Chewie Pecan Praline sale prices. The $19.95 per box you are referring to was the in-store sale price. Our Mail Order sale prices include handling that helps cover costs associated with shipping. We regret that you felt you had not received the correct price. Additionally, we did receive your e-mail on 11/27 at 10:59 PM CST, which is past our operating hours. The next day was Thanksgiving, so we responded on 11/29 at 8:33 AM CST notifying you that the reason your order was not shipped on Nov. 26 was because the order also contained chocolates and was shipping to CA, which is a 4 business day ship point from Austin. With the Thanksgiving holiday, we knew it would not be delivered until Dec 2 and did not want to risk your gifts melting in transit, as it would sit in the UPS truck over the weekend. It's unfortunately still very warm in Texas and we take great care in ensuring our confections are delivered with integrity. We had not received an e-mail reply. Our deepest apologies for any miscommunication or misunderstanding. We absolutely see room for improvement and truly do try as best as we can to ship on the exact day specified; however, we unfortunately cannot guarantee it, as weather conditions are sometimes difficult to anticipate. We take great pride in our ability to serve you and would be happy to speak with you either by telephone at 512-310-1885 or by email at [email protected]. Thank you for your time Ms. Lee!
Sallie J.
I love Longhorns. We give. Them as Gifts for Christmas and special occasions
douglas F.
Excellent over the phone orders. Staff excellent
Diane W.
Your Texas Chewie Pecan Pralines are always delicious and have been a family tradition for over 80 years. The delivery and packaging were quick, timely and efficient. Well done. And, yes, I have recommended your candy to many over the years and will continue to do so.😃 Thank you so much.
Pat F.
Excellent candy. It always arrives on time. The peanut brittle arrived a little beat up. But otherwise everyone I have spoken to to order candy has been very polite.
Reply from Lammes Candies Since 1885Nov 15, 2019
Thank you for such kind words Pat! If possible, we'd really like to pass on the feedback about our peanut brittle packaging so that our QA folks can look into this further. Photos are super helpful and can be e-mailed to [email protected]. Thank you for keeping us at our best!!
andrea C.
Thank you!!!!
Reply from Lammes Candies Since 1885Nov 15, 2019
Thank YOU! :)
