Great
Based on 1,550 reviews
Leaf Home Stair Lift4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Maintain Your Independence at Home Learn More Explore our stair lifts and other mobility solutions to see why a Leaf Home Stair Lift installation makes all the difference. Life is full of uncertainties, but whether you can stay in the home you love shouldn’t be one of them. Offering direct-to-consumer in-home comfort solutions, our team provides well-deserved peace of mind to families, caretakers, and anyone caring for a loved one. Leaf Home Stair Lift transforms homes through high-quality accessibility solutions that improve independence by providing a variety of customizable options such as power swivel seats and power folding footrests for both straight and curved staircases for indoor and outdoor spaces. With products backed by limited lifetime warranties, flexible payment options, and hassle-free installations, the Leaf Home Stair Lift team prides itself on making home upgrades easy.
Leaf Home Stair Lift (leafhomesafetysolutions.com) has 1,550 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
1,550 approved reviews, newest moderated first
Linda R.
I am pleased with my new walk-in shower. It took four days instead of one, but I am more than satisfied with the outcome.
Reply from Leaf Home Stair LiftOct 16, 2023
Time to sit back, relax, and prepare to enjoy your home to the fullest with Leaf Home Safety Solutions! We appreciate you sharing your experience.
Theresa M.
After our shower/tub install was complete, I noticed several issues: the shower head was not the correct style, the grab bar was not installed, the window trim kit had a corner that was not inline and the shower nozzle could literally be pulled out from the wall. That was not the worst of it. After 9 days, we noticed that we had water dripping from our new shower into our basement spare room and bathroom. These are not rooms we go in often which is why it took us awhile to notice it. Our project manager came out and assessed that the installer had cut the PVC piping a jagged way which resulted in the water leakage. It was left up to us to arrange to have someone come out to assess what water damage there was. We immediately had to clear out the bedroom and bathroom closets, remove the insulation and get fans going. We left the fans on for 4 days 24 hours. We paid the contractor $100 to assess the damage. We also lost minimally $350 in possessions. This happened in mid June, 2023. It is now October and not only have we not received any monetary compensation for our loss (and time),but the project manager and the district manager have stopped returning my calls and texts. The job cost $13,000 and after all we went through, they initially offered us $300 for compensation. I turned that down and requested that they give us more as $300 does not even cover our losses let alone the time, stress, work we had to do and increase in our electricity bill. I am very disappointed in this company and highly recommend that yo do NOT go with them. Basically, the installer did not do an adequate job, we had water leakage for days, it was left up to us to get the damage assessed and Leaf Home Solutions literally walked away after I refused their offer of $300 back on a $13K job. Update: in early Sept. they finally got back to me and offered $500. Although that does not seem sufficient, we accepted. It's been over a month and still no check has come to us. I have followed up with numerous texts/calls and no one has gotten back to us. Update: $500 check was finally delivered on Oct. 19.
Mary D.
The rep that came to our home was very personable and very professional. He answered all of our questions and we never felt rushed. the installer was also very professional and work was done in a timely manner. He also answered all out questions and did not leave until we understood how to use our stair lift
MARTIN
Unit was defective, I had to wait another week to get a unit that supposedly was in good shape. It worked fine for the first couple of days then I started having some problems. I called the corporate number and they said they would send someone to fix it that was a couple of days ago. I'm still waiting.
Reply from Leaf Home Stair LiftOct 10, 2023
Thank you for your feedback, Martin. If you haven't received assistance yet, we request that you contact us at [email protected] or 1-866-320-5477. We greatly appreciate your cooperation and look forward to the opportunity to resolve this matter for you.
Earl A.
Sales person wasn't pushy; very knowledgeable. Installers did a great job - fast and efficient.
Toni z C.
I reviewed about 6 companies that installed showers and chose LHSS because of the quality of materials. They were the only company that uses greenboard to prevent moisture. Little did I know that the materials used were only a minor advantage compared to the quality of workmanship and the willingness to please me! The young men asked me at every turn if I was happy so far and how I wanted things done. If you want a 1 day installation and a sloppy job, hire someone else, but if you want quality workmanship and superior materials, hire Leaf Home Safety Solutions! Toni Catoe
Beth
The team was very responsive. We appreciated the quick work and their willingness to make sure everything that was done is to your liking. I would make one suggestion, invest in upgraded shower doors.
Allison M.
My whole experience was fantastic. I had a new shower installed in ny bathroom. The materials they use is very good quality. My sales Rep Peter D. did and excellent job during the sales presentation, which helped me to make a decision on what I wanted from the color choice for the shower walls to the kind of shower doors I wanted. The installer did and excellent job on the install, I was very pleased with how everything was air tight and sealed properly. I will be using them again for my next bathroom project.
