Great
Based on 1,550 reviews
Leaf Home Stair Lift4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Maintain Your Independence at Home Learn More Explore our stair lifts and other mobility solutions to see why a Leaf Home Stair Lift installation makes all the difference. Life is full of uncertainties, but whether you can stay in the home you love shouldn’t be one of them. Offering direct-to-consumer in-home comfort solutions, our team provides well-deserved peace of mind to families, caretakers, and anyone caring for a loved one. Leaf Home Stair Lift transforms homes through high-quality accessibility solutions that improve independence by providing a variety of customizable options such as power swivel seats and power folding footrests for both straight and curved staircases for indoor and outdoor spaces. With products backed by limited lifetime warranties, flexible payment options, and hassle-free installations, the Leaf Home Stair Lift team prides itself on making home upgrades easy.
Leaf Home Stair Lift (leafhomesafetysolutions.com) has 1,550 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
1,550 approved reviews, newest moderated first
Judi G.
Every moment from ordering to installation was great! And it was delivered in five weeks as well. I love the lifetime limited warranty as well. Our lives are easier with the Valmar stair lift. Thanks Leaf Home Solutions!
Peggy
Team showed up on time; project manager walked me thru the entire process (interesting, to say the least). Guys worked like a well oiled machine doing their job. With all the "carpetbaggers" out there these days, this was a welcomed change into a world where companies know their words have meanings to us customers. Really top notch!!
Edward A.
Installer Christian represents your company quite well! The backing of a large company makes me feel more secure about the future and anything that might occur.
Brian H.
I am extremely disappointed with my experience with Leaf Home Solutions. I initially paid a substantial $3,000 deposit for a bathroom shower remodel, expecting a level of professionalism and communication that would match the size of the investment. Unfortunately, my experience with this company has been nothing short of a nightmare. Despite their eagerness to accept my deposit, Leaf Home Solutions failed miserably in delivering on their promises. After I had taken three days off from work to be present for the bathroom remodel, I was left in the dark. No one bothered to contact me to confirm the appointment, provide any updates, or even notify me if there was a change in plans. I've made six phone calls and sent multiple emails in an attempt to cancel the work order, each time receiving nothing but the runaround. I've been repeatedly told that "someone from operations will contact me," but that promise has yet to be fulfilled. This clear breakdown in communication is utterly unacceptable. The quickness with which Leaf Home Solutions took my hard-earned money and the total lack of results or follow-through is inexcusable. I am beyond frustrated and angry with the actions (or lack thereof) of this company. It's evident that they prioritize taking customers' money over providing the services they promised. My experience with Leaf Home Solutions has been nothing short of a nightmare, and I strongly advise others to think twice before doing business with them.
Reply from Leaf Home Stair LiftSep 14, 2023
We want to make sure our customers get the service they need and have received your multiple reviews, Brian. Without having your full account information, we are unable to escalate with our support team. Please reach out to us at 866-320-5477 or email [email protected].
Meloney F.
The installer, Taj, was very courteous and efficient. He was here on time and spent his time focused on the installation of the chair lift. He explained all the things about the lift and cleaned up after himself. The area he used was left as it was when he arrived. During the time he had to return, he fixed the problem. Again, he cleaned up after himself. EXCELLENT EXPERIENCE!
Sherran
The demolition of bathroom and placing of new shower was great! Joshua did an excellent job; however, the wooden shower seat could not be installed because of laundry chute. I have called Customer Service 5 times and no one returns call as promised Follow up service at Leaf Home really stinks. They get your money but do not make sale correct. Product and installation is great, follow up not so good - it has been months now with no results. It is truly a shame that I can only give them 1 star because product is good but they really need to get their act together with customer service.
Reply from Leaf Home Stair LiftSep 12, 2023
Thank you for providing us with this information, Sherran. We have shared your concerns with our service department, and they will be contacting you within 48 business hours. If you'd prefer to reach out via email, please feel free to send a message to [email protected].
Deb
The sales man explained everything and gave a good price.
Barb
The job it’s self was great but they did not use any plastic to cover the dust and stuff they talked about that could be behind walls. So there was dust all over my home. Called sales person he told me to call service did they said some one would be calling took a day before hearing from him by then I called Molly Maid to clean everything cause I couldn’t physically do it. After a long discussion they said they would pay for cleaning but haven’t received it yet
Reply from Leaf Home Stair LiftSep 11, 2023
We have relayed your customer information to our support team, and someone will be with you to review your concerns in more detail. If you prefer, you can email us at [email protected].
