Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Anon
BIBI was fantastic!
Reply from LensDirect.comNov 27, 2025
Hello Anon! We’re thrilled to hear that Bibi was fantastic. At LensDirect.com, we’re proud to have team members who provide exceptional support, and it’s wonderful to know Bibi delivered.
Karen M.
SARAH - WAS GREAT AT HELPING ME AND MAKING SURE I GOT MY NEW ORDER WITH NO PROBLEMS:)
Reply from LensDirect.comNov 27, 2025
Hello Karen! We’re thrilled to hear that Sarah was great at helping you and ensuring your new order arrived without any problems. At LensDirect.com, we strive to make every customer experience smooth and stress-free, and it’s wonderful to know Sarah delivered.
Jay
Very nice and helpful
Reply from LensDirect.comNov 27, 2025
Hello Jay! We’re glad to hear that our team was very nice and helpful. At LensDirect.com, we strive to provide friendly and attentive support, and it’s wonderful to know we delivered.
Judy R.
Very friendly voice and helpful!
Reply from LensDirect.comNov 27, 2025
Hello Judy! We’re glad to hear that our team was friendly and helpful. At LensDirect.com, we strive to provide attentive and personable support, and it’s wonderful to know we delivered.
Ann-Marie P.
Friendly and efficient
Reply from LensDirect.comNov 27, 2025
Hello Ann-Marie! We’re thrilled to hear that our team was friendly and efficient. At LensDirect.com, we strive to provide fast and personable support, and it’s wonderful to know we delivered.
Julie M.
Kissel was very polite, knowledgeable and quick to help. Thank you.
Reply from LensDirect.comNov 27, 2025
Hello Julie! We’re delighted to hear that Kissel was polite, knowledgeable, and quick to help. At LensDirect.com, we strive to provide friendly and efficient support, and it’s wonderful to know Kissel delivered.
Mickey G.
Very understandable English and had answers at his fingertips
Reply from LensDirect.comNov 27, 2025
Hello Mickey! We’re glad to hear that our team provided clear and understandable communication and had answers ready for you. At LensDirect.com, we strive to offer knowledgeable and helpful support, and it’s wonderful to know we delivered.
Danielle G.
Kissel was very Quick to addressing my needs and very friendly!
Reply from LensDirect.comNov 25, 2025
Hello Danielle! Thank you for your feedback! We’re glad Kissel was quick, friendly, and attentive to your needs. Providing excellent service is what we strive for at LensDirect.com!
