Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Nichole J.
Very helpful and polite
Reply from LensDirect.comNov 27, 2025
Hello Nichole! We’re glad to hear that our team was both helpful and polite. At LensDirect.com, we strive to provide friendly and effective support, and it’s wonderful to know we delivered.
Joseph A.
Lexie helped me get my new contact lenses prescription to LensDirect quickly and painlessly. As a first time customer, the entire experience of ordering new contact lenses was very clear and easy to do! Joe
Reply from LensDirect.comNov 27, 2025
Hello Joseph! We’re thrilled to hear that Lexie made submitting your prescription quick and painless. As a first-time customer, it’s wonderful to know that your entire LensDirect experience was clear and easy. At LensDirect.com, we strive to make ordering new contact lenses simple and stress-free for everyone.
Robin
Chelsea was very professional in handling my issue. She did a prompt and good job resolving it. Thank you Chelsea.
Reply from LensDirect.comNov 28, 2025
Hello Robin! We’re glad to hear that Chelsea handled your issue professionally and resolved it promptly. At lensdirect.com, we strive to provide efficient and reliable service, and it’s wonderful to know we delivered. We’ll be sure to pass along your thanks to Chelsea!
Cheyenne
Kissel was very kind and helpful!
Reply from LensDirect.comNov 28, 2025
Hello Cheyenne! We’re so glad to hear that Kissel was kind and helpful. At lensdirect.com, we strive to provide friendly and supportive service, and it’s wonderful to know we delivered. We’re always here if you need anything else!
Wildon W.
Chelsea was great! Very professional and handled my issue in a very smooth manner.
Reply from LensDirect.comNov 28, 2025
Hello Wildon! We’re glad to hear that Chelsea was professional and handled your issue smoothly. At lensdirect.com, we strive to provide efficient and friendly service, and it’s wonderful to know we delivered. We’re always here if you need anything else!
Jay
Christiana was amazing. I told her what my problem was and she was able to sort it out quickly. This is the kind of service and support that brings assurance. Thank you Christiana💪🏾
Reply from LensDirect.comNov 28, 2025
Hello Jay! We’re thrilled to hear that Christiana was able to quickly sort out your issue and provide the kind of service that brings assurance. At lensdirect.com, we pride ourselves on delivering helpful and supportive customer care. We’ll be sure to pass along your thanks to Christiana!
Dennis F.
Chelsea was very helpful
Reply from LensDirect.comNov 28, 2025
Hello Dennis! We’re glad to hear that Chelsea was very helpful. At lensdirect.com, we strive to provide friendly and efficient service, and it’s great to know we delivered. We’re always here if you need anything else!
Steven B.
BIBI Contacted me to finish up an order. Clear and responsive. Thank you!
Reply from LensDirect.comNov 28, 2025
Hello Steven! We’re glad to hear that Bibi was clear, responsive, and able to help you finish your order. At lensdirect.com, we strive to make every interaction smooth and helpful. We appreciate your support and are always here if you need anything else!
