Sara K.
Very helpful
Very helpful
Reply from LensDirect.comNov 27, 2025
Hello Sara! We’re glad to hear that our team was very helpful. At LensDirect.com, we strive to provide attentive and effective support, and it’s wonderful to know we delivered.

Excellent
Based on 11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Sara K.
Very helpful
Reply from LensDirect.comNov 27, 2025
Hello Sara! We’re glad to hear that our team was very helpful. At LensDirect.com, we strive to provide attentive and effective support, and it’s wonderful to know we delivered.
VIKEN M.
Thanks Nyah, for making sure my order got the missing pieces it needed so It was not delayed any further than anyone needing their glasses quickly. And for your pleasant demeanor.
Reply from LensDirect.comNov 25, 2025
Hello Viken! We’re glad Nyah made sure your order had everything it needed to avoid delays and provided assistance with a pleasant demeanor. Ensuring timely and friendly service is what we strive for at LensDirect.com!
David D.
Very good!!
Reply from LensDirect.comNov 27, 2025
Hello David! We’re thrilled to hear you had a very good experience. At LensDirect.com, we strive to provide excellent service, and it’s wonderful to know we delivered.
Dave
Such a kind voice and took care of my issues… Excellent customer service!
Reply from LensDirect.comNov 25, 2025
Hello Dave! Thank you for your feedback! We’re glad our team provided kind and attentive service to take care of your issues. Delivering excellent customer service is what we strive for at LensDirect.com!
D N.
Dion provided absolutely stellar customer service!
Reply from LensDirect.comNov 25, 2025
Hello D Neil! We’re thrilled to hear that Dion provided stellar customer service. Exceptional service is what we strive for at LensDirect.com!
George P.
There was an initial problem with the lenses and they resolved the issue and fixed the lenses right away. The mistake was probably on my end for not knowing all the correct lens terminology. Gracious group to work with. My Persols look just like new,g
Reply from LensDirect.comNov 25, 2025
Hello George! We’re glad our team was able to quickly resolve the lens issue and get your Persols looking like new. We appreciate your patience and are happy you had a positive experience with the gracious team at LensDirect.com!
Mike
The customer service representative, Bibi, was very helpful. She was very knowledgeable with your company policies and provided prompt, professional service. She answered my question quickly.
Reply from LensDirect.comNov 25, 2025
Hello Mike! We’re glad Bibi was able to provide prompt, professional, and knowledgeable assistance. Delivering excellent service is what we strive for at LensDirect.com, and we’re happy she could help!
Tina S.
Enrique handled my cancelation quickly and professionally.
Reply from LensDirect.comNov 27, 2025
Hello Tina! We’re glad to hear that Enrique handled your cancellation quickly and professionally. At LensDirect.com, we strive to make every interaction smooth and hassle-free, and it’s wonderful to know Enrique delivered.