Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Grace J.
Bibi took care of my refund promptly. Thank you!
Reply from LensDirect.comNov 12, 2025
Hello Grace! Thank you for sharing your experience! We’re glad BIBI was able to handle your refund promptly. At LensDirect.com, we strive to make every process quick and hassle-free for our customers.
Carol J.
Very articulate and efficient customer service experience with Nyah.
Reply from LensDirect.comNov 12, 2025
Hello Carol! We’re thrilled to hear that Nyah provided an articulate and efficient customer service experience. At LensDirect.com, we aim to make every interaction clear, helpful, and seamless for our customers.
Gail
Enrique was very helpful and knowledgeable! It was a pleasure to talk to him.
Reply from LensDirect.comNov 12, 2025
Hello Gail! We’re delighted to hear that Enrique was helpful and knowledgeable, and that your conversation with him was a pleasure. At LensDirect.com, we take pride in providing friendly, expert support to all our customers.
Ellen D.
Sharrisa was attentive and helpful fixed my problem and stayed in touch while doing it big thank you
Reply from LensDirect.comNov 12, 2025
Hello Ellen! We’re so glad Sharrisa was attentive, helpful, and kept you updated while resolving your issue. At LensDirect.com, we’re committed to providing support that truly makes a difference for our customers.
Taylor M.
Vania helped me quickly and smoothly with updating my account. Answered all my questions thoroughly and made me confident in my decision to try out this company. Amazing customer service. Thank you again!
Reply from LensDirect.comNov 12, 2025
Hello Taylor! Vania helped me quickly and smoothly with updating my account. Answered all my questions thoroughly and made me confident in my decision to try out this company. Amazing customer service. Thank you again!
Tammy S.
KESSEL was very helpful with efficient with helping to ensure my order was finally shipped. She displayed great knowledge and customer friendly energy... she ROCKS!!! THANKS KISSEL
Reply from LensDirect.comNov 12, 2025
Hello Tammy! Thank you for your awesome feedback! We’re so glad Kessel was helpful, efficient, and made sure your order was shipped out smoothly. Her great knowledge and positive energy truly represent what we strive for at LensDirect.com.
Bill H.
Kwasi was very helpful. I had emailed as I did not receive my contacts, and she let me know that my prescription was not on file. Once we sorted through this, it was resolved and I expect to receive them in a week.
Reply from LensDirect.comNov 12, 2025
Hello Bill! We’re glad Kwasi was able to help identify the issue with your prescription and get everything resolved quickly. At LensDirect.com, we’re committed to providing clear communication and efficient support so you can get your contacts without delay. We appreciate your patience and are happy everything is on track!
Williams V.
Chelsea was very attentive and was very understandable, she made it so easy for me to understand. Thank you Chelsea.
Reply from LensDirect.comNov 12, 2025
Hello Williams! We’re so glad to hear that Chelsea was attentive and made everything easy to understand. At LensDirect.com, we’re committed to providing clear, caring, and helpful support for every customer!
