Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
APRIL H.
Nyah was excellent with helping me with my needs
Reply from LensDirect.comNov 7, 2025
Hello April! We’re so happy to hear that Nyah was excellent in helping you with your needs. At LensDirect.com, we’re proud of our team for always going the extra mile for our customers!
Rob T.
Kwasi made this transaction so swift and easy. Pleasure to do business this way
Reply from LensDirect.comNov 7, 2025
Hello Rob! We’re so glad to hear that Kwasi made your transaction smooth and easy! Thanks for taking the time to share your experience it’s always a pleasure to serve our customers at LensDirect.com.
Bryan L.
Bibi displayed amazing customer service helping me fix my issue and getting my contacts to me in time before my trip!
Reply from LensDirect.comNov 7, 2025
Hello Bryan! We’re thrilled to hear that Bibi was able to help get your contacts to you in time for your trip! Providing amazing customer service is what we strive for at LensDirect.com, and we’re so glad Bibi made your experience a great one!
Eleanor A.
Excellent listener with immediate response. Also, Sharissa called me right back after a poor connection made it difficult to hear then cut us off.
Reply from LensDirect.comNov 7, 2025
Hello Eleanor! We’re so happy to hear that Sharissa took great care of you and followed up right away after the call dropped. At LensDirect.com, we pride ourselves on attentive and responsive service, and it’s wonderful to know Sharissa delivered that experience for you!
Chris L.
Lexie took care of my issue quickly and efficiently.
Reply from LensDirect.comNov 7, 2025
Hello Chris! We’re glad to hear that Lexie resolved your issue quickly and efficiently! Providing fast, helpful service is what we strive for every day at LensDirect.com. Thanks for sharing your experience!
jovialbivouacker
I had a positive and productive experience with the team member. My issue was handled with aplomb and satisfaction. Thank you.
Reply from LensDirect.comNov 7, 2025
Hello! We’re so glad to hear you had a positive and productive experience with our team! Providing efficient, satisfying service is what we’re all about at LensDirect.com. Thanks so much for taking the time to share your feedback!
Heather
It was fast as I didn't have to plead with the stupid ai to get to an actual human person WHO SHOULD GET A RAISE, Jane.
Reply from LensDirect.comNov 7, 2025
Hello Heather! We’re so glad Jade was able to assist you quickly and make your experience a positive one! At LensDirect.com, we know how valuable it is to connect with a real person who can help right away!
Vijaysimha N. S.
I received an email saying my account has been updated with PD 15 minutes after I sent the information in. Thank you Kissel H.
Reply from LensDirect.comNov 7, 2025
Hello Vijaysimha! We’re so happy to hear that Kissel was able to update your account so quickly! At LensDirect.com, we’re all about fast and efficient service, and it’s great to know your experience reflected that. Thanks for sharing your feedback!
