Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
A B.
Enrique was so helpful in correcting my order! Thank you
Reply from LensDirect.comNov 12, 2025
Hello A Brooks! We’re happy to hear that Enrique was so helpful in correcting your order. At LensDirect.com, we pride ourselves on providing fast, friendly, and reliable support to make every experience a great one!
Kristine M.
I was unable to upload my prescription on the website, called and got it done in minutes. Good experience.
Reply from LensDirect.comNov 12, 2025
Hello Kristine! We’re glad our team was able to quickly help you upload your prescription and make the process easy. At LensDirect.com, we’re all about fast, reliable service to ensure a smooth experience every time.
Rebecca M.
Daisy was extremely helpful. This was my second time calling to get information on my order. Unfortunately, the first agent wasn’t very responsive to my questions. Daisy explained the ordering & shipping process to me in detail as well as provided me with a confirmation sms which further verified my purchase. I really appreciate this type of service she provided. Thank you for going above and beyond & setting my mind at ease. I will definitely be a regular customer.
Reply from LensDirect.comNov 12, 2025
Hello Rebecca! We’re thrilled to hear that Daisy provided such thorough and helpful support, explaining the process and giving you the confirmation you needed. At LensDirect.com, we strive to go above and beyond for every customer, and it’s wonderful to know that Daisy made your experience smooth and reassuring. We look forward to serving you again!
Elise D.
I had an issue with my lenses and the team responded to me to help resolve it. Kwasi responded promptly and the resolution is to my satisfaction. Thanks!
Reply from LensDirect.comNov 7, 2025
Hello Elise! We’re glad to hear that Kwasi was able to respond promptly and resolve your issue to your satisfaction! At LensDirect.com, we strive to provide helpful and efficient customer service, and it’s great to know you had a positive experience.
Abdou
I am absolutely blown away by the incredible customer support I received today from Jade and the LensDirect team. I had an issue with my prescription and was worried it would be a difficult process. From the very beginning, the team was fantastic—not just polite and professional, but genuinely friendly and incredibly knowledgeable. They didn't just fix my problem; they went above and beyond, sending an immediate email confirmation. The entire interaction was seamless, fast, and left me feeling like a truly valued customer. My issue was resolved perfectly. I will be recommending their service to everyone.
Reply from LensDirect.comNov 7, 2025
Hello Abdou! We’re thrilled to hear that Jade and the LensDirect.com team provided such outstanding support! It’s wonderful to know your prescription issue was resolved quickly, professionally, and with a personal touch. Thank you for sharing your experience we’re honored to have earned your trust and recommendation!
Kay L.
Kwasi was kind and so helpful! He solved my problem quickly and easily, and with the utmost respect.
Reply from LensDirect.comNov 12, 2025
Hello Kay! We’re so glad Kwasi was able to solve your problem quickly and with such care. At LensDirect.com, we pride ourselves on providing respectful, helpful, and efficient service to every customer.
Mike B.
Customer service rep Jade was very professional and helpful answering all my questions. Thank you !
Reply from LensDirect.comNov 13, 2025
Hello Mike! We’re happy to hear that Jade provided professional and helpful service, answering all your questions! We’ll be sure to share your kind words with her. Thank you for choosing lensdirect.com!
Charles G.
Dion was a great customer service rep. He helped me fix the problem and even followed up with a phone call to me to let me know that it was resolved. A+ service!’nn
Reply from LensDirect.comNov 7, 2025
Hello Charles! Thanks so much for the awesome review! We’re so glad Dion could help resolve your issue and follow up to make sure everything was taken care of. Our team at LensDirect.com really values great customer service, and it’s great to hear that Dion delivered an A+ experience!
