Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Shellie
Easy to order and great email updates.
Reply from LensDirect.comNov 5, 2025
Hello Shellie! We’re glad to hear that ordering was easy and that you appreciated the email updates! At lensdirect.com, we aim to make the entire process as smooth and informative as possible. Thanks for sharing your experience!
Gloria
Easy to order new lenses at a reasonable price.
Reply from LensDirect.comNov 5, 2025
Hello Gloria! We’re glad to hear that ordering new lenses was easy and that you found our prices reasonable! At lensdirect.com, we strive to offer a simple process and great value for all our customers. Thanks for your feedback!
Misty R.
Bibi was quick to respond and handled my concerns easily and was very kind. She followed through and made my experience great. I’ll use your company again.
Reply from LensDirect.comNov 5, 2025
Hello Misty! We’re so happy to hear that Bibi provided such quick, kind, and helpful service! At lensdirect.com, we strive to make every interaction a positive one, and it’s great to know she took care of your concerns and made your experience a great one. We look forward to serving you again in the future! Thanks for sharing your feedback!
Renee T.
Jade was Patience, knowledgeable and friendly
Reply from LensDirect.comNov 5, 2025
Hello Renee! We’re so glad to hear that Jade provided you with patience, knowledge, and a friendly experience! At lensdirect.com, we pride ourselves on offering helpful and supportive customer service, and it’s great to know Jade made a positive impression. Thank you for your feedback!
Nancy S.
Rissa was efficient and kind.
Reply from LensDirect.comNov 5, 2025
Hello Nancy! We’re happy to hear that Rissa was both efficient and kind during your experience! At lensdirect.com, we strive to provide helpful and friendly service, and it’s great to know Rissa made your experience a positive one. Thanks for sharing your feedback!
Customer
Great customer service. Thanks to Enrique and BiBi for their assistance.
Reply from LensDirect.comNov 5, 2025
Hello! We’re so glad to hear you had great customer service with Enrique and Bibi! We truly appreciate you taking the time to acknowledge their efforts, and we’ll be sure to pass along your thanks to them. At lensdirect.com, we’re committed to providing excellent support, and it’s wonderful to know they made your experience even better. Thank you!
Matthew A.
Rissa was very professional, clearly understood my order issue, and was able to resolve it quickly.
Reply from LensDirect.comNov 5, 2025
Hello Matthew! We’re glad to hear that Rissa was able to quickly resolve your order issue with professionalism and clarity! At lensdirect.com, we strive to provide efficient and effective customer service, and it’s great to know Rissa delivered on that for you. Thank you for sharing your positive experience!
Kaitlin D.
BIBI was so helpful and quick and clear .she made this a very positive experience.
Reply from LensDirect.comNov 5, 2025
Hello Kaitlin! We’re so happy to hear that Bibi made your experience positive with her helpful, quick, and clear assistance! At lensdirect.com, we’re dedicated to providing excellent service, and it’s great to know Bibi went above and beyond to make things smooth for you. Thank you for your kind words!
