Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Krystal
Sari was great. Solved my solution in only a little time with fast results!
Reply from LensDirect.comNov 5, 2025
Hello Krystal! We’re thrilled to hear that Sari was able to resolve your issue quickly and efficiently! At lensdirect.com, we take pride in providing fast, effective support, and it’s great to know Sari delivered a positive experience for you.
Nathen C.
The representative was patient and kind. She walked me through everything.
Reply from LensDirect.comNov 5, 2025
Hello Nathen! We’re glad to hear our representative was patient and kind, guiding you through every step! At lensdirect.com, we strive to make every interaction clear and supportive, and it’s wonderful to know you had such a positive experience.
Cory C.
Another great experience shopping with LensDirect. Nyah Roberts answered my questions expertly and made me feel like a valued customer! She is an All-Star!
Reply from LensDirect.comNov 5, 2025
Hello Cory! We’re so glad to hear you had another great experience with lensdirect.com! Nyah Roberts will be thrilled to know her expertise and care made you feel valued she truly is an All-Star. Thank you for sharing your kind words!
heather D.
Kwasi was do helpful when I had technical difficulties. He was pleasant and professional and got the job done!
Reply from LensDirect.comNov 5, 2025
Hello Heather! We’re glad to hear Kwasi was able to help with your technical difficulties! At lensdirect.com, we pride ourselves on providing professional and friendly support, and it’s wonderful to know Kwasi made your experience smooth and positive.
Chris
Nyah was extremely helpful and knowledgeable. Resolved my issue quickly.
Reply from LensDirect.comNov 5, 2025
Hello Chris! We’re thrilled to hear that Nyah was so helpful and knowledgeable, resolving your issue quickly! At lensdirect.com, we strive to provide fast and effective support, and it’s wonderful to know Nyah delivered a great experience for you.
Melissa
Knowledgeable and professional. Jade provided great customer support.
Reply from LensDirect.comNov 5, 2025
Hello Melissa! We’re glad to hear that Jade provided knowledgeable and professional support! At lensdirect.com, we take pride in delivering excellent customer service, and it’s wonderful to know Jade made your experience a positive one.
James K.
Great company to get lens from super customer service.
Reply from LensDirect.comNov 5, 2025
Hello James! We’re thrilled to hear you had a great experience with lensdirect.com! Providing top-notch customer service and high-quality lenses is what we strive for, and it’s wonderful to know we delivered for you.
Petra and J.
Kwasi was very pleasant and helped me with all my needs. It was a pleasure speaking with him. Thanks Kwasi!
Reply from LensDirect.comNov 5, 2025
Hello Petra! We’re so glad to hear that Kwasi was able to assist you and made your experience a pleasant one! At lensdirect.com, we aim to provide helpful and friendly support, and it’s great to know Kwasi hit the mark for you. Thanks for your feedback, and we’ll be sure to pass along your appreciation to him!
