Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Brenda S.
Excellent Service
Reply from LensDirect.comNov 5, 2025
Hello Brenda! Thank you for your feedback! We’re so glad to hear you had an excellent experience with us. At lensdirect.com, we strive to provide top-notch service, and it’s great to know we met your expectations!
Harley
My customer rep Bibi is professional and kind. She puts herself in customers' perspective and helps customers. I will buy my lenses here in the future just because of this experience! Great customer service builds customer loyalty!
Reply from LensDirect.comNov 5, 2025
Hello Harley! We’re so glad to hear that Bibi made such a positive impression with her professionalism and kindness! At lensdirect.com, we believe in putting ourselves in our customers' shoes to provide the best possible experience, and it’s wonderful to know that Bibi did just that for you. We truly appreciate your feedback, and we’re excited to have earned your loyalty. Thank you for choosing us—we look forward to serving you again in the future!
Jeannie A.
I had to cancel my order without fault from LensDirect. Christina was very helpful and was able to cancel my order promptly.
Reply from LensDirect.comNov 5, 2025
Hello Jeannie! We’re glad to hear that Christina was able to assist you quickly and efficiently with your order cancellation! At lensdirect.com, we aim to make every part of the process as smooth as possible, and it’s great to know Christina helped make your experience a positive one. Thank you for your feedback!
Savannarith C.
easy resolution to your spam links via text i thought it was abusive in marketing which pissed me off, but the refund was instant come Monday morning.
Reply from LensDirect.comNov 5, 2025
Hello Savannarith! We’re really sorry to hear about the frustration with the spam links via text, but we're glad we were able to resolve the issue quickly for you. At lensdirect.com, we always aim to handle customer concerns promptly, and it’s great to know we got that refund sorted out for you right away. Your feedback is really valuable to us, and we’ll work to make sure your future experiences are smooth and hassle-free. Thanks for your understanding!
Paul G.
Very easy to order some replacement lenses for my Costa sunglasses in my prescription. Had them ordered in less than 5 minutes. Economical choice, for sure! I will definitely use LensDirect for all my glasses needs!
Reply from LensDirect.comNov 5, 2025
Hello Paul! We’re so glad to hear that ordering replacement lenses for your Costa sunglasses was quick and easy! At lensdirect.com, we aim to make the process as simple and affordable as possible, and it’s great to know we hit the mark for you. Thanks for choosing us for your glasses needs we look forward to helping you again in the future!
Nina R.
Enrique exceeded expectations. He was kind, helpful and resolved my issue faster than I would ever had anticipated. Not only that but he called me rather than send me an email. I’ll definitely use Lens Direct again!
Reply from LensDirect.comNov 5, 2025
Hello Nina! We’re thrilled to hear that Enrique exceeded your expectations! It’s great to know that his kindness, helpfulness, and personal touch made your experience even better. At lensdirect.com, we always aim to provide exceptional service, and it’s wonderful to hear Enrique went above and beyond to resolve your issue quickly. Thanks for your kind words, and we can’t wait to serve you again in the future!
Laura
Kwasi was so helpful! He went above and beyond to help out. It was the best customer service experience I have ever had!
Reply from LensDirect.comNov 5, 2025
Hello Laura! We’re so glad to hear that Kwasi provided such exceptional service! It’s fantastic to know he went above and beyond to help you it’s exactly what we aim for at lensdirect.com. Thank you for sharing your experience; we truly appreciate your feedback and look forward to assisting you again in the future!
Jason
Kissel was great!!
Reply from LensDirect.comNov 5, 2025
Hello Jason! We’re so happy to hear that Kissel was great! Thank you for your feedback we’re glad she could provide the service you were looking for. At lensdirect.com, we’re proud of our team, and we’ll be sure to pass along your kind words to Kissel!
