Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Jessica E.
Fast shipping of orders and great prices
Reply from LensDirect.comNov 5, 2025
Hello Jessica! We’re glad to hear your orders arrived quickly and that you’re happy with our prices! At lensdirect.com, we strive to provide fast shipping and great value for all our customers.
Kevin
I need to return my lens purchased. Even though I used the correct glas number, they do not fit. My optician said they are not edged correctly for the frames. How do I return?
Reply from LensDirect.comOct 24, 2025
Hello Kevin! We’re sorry to hear your lenses aren’t fitting correctly. We understand how frustrating it can be when they don’t fit your frames as expected. Please reach out to our customer support team, and we’ll be happy to guide you through the return process and help find a solution that works for you. We want to make sure you’re satisfied.
William L.
Great prices, easy convenient online purchase
Reply from LensDirect.comNov 5, 2025
Hello William! We’re happy to hear you found the prices great and the online purchase process easy and convenient! At lensdirect.com, we strive to make getting your lenses simple, affordable, and hassle-free.
GP
Placing an Order was easy enough. Prescription verified quickly. Order received only a few days later.
Reply from LensDirect.comNov 5, 2025
Hello GP! We’re glad to hear that placing your order was easy, your prescription was verified quickly, and your lenses arrived just a few days later! At lensdirect.com, we strive to make the entire process fast, simple, and reliable.
Therese C.
Good value, easy to order and quick delivery.
Reply from LensDirect.comNov 5, 2025
Hello Therese! We’re glad to hear you found great value, an easy ordering process, and quick delivery! At lensdirect.com, we aim to make getting your lenses simple, affordable, and fast.
Norman G.
Everything.
Reply from LensDirect.comNov 5, 2025
Hello Norman! We’re thrilled to hear that everything met your expectations! At lensdirect.com, we strive to provide excellent products, service, and a smooth experience from start to finish.
Tina J.
I got exactly what I ordered and they fit great.
Reply from LensDirect.comNov 5, 2025
Hello Tina! We’re glad to hear you received exactly what you ordered and that they fit perfectly! At lensdirect.com, we aim to provide accurate, high-quality products and a smooth ordering experience.
Stephen H.
This my 1st order, had progressive lens made, followed the instructions all completed through my iPhone. Sent my glasses due to progressive lens requirement, LensDirect communicates extremely well kept me up to date especially when shipped back to me! Glasses returned in excellent condition with my new prescription and they are perfect with great clarity. Highly Recommend, wonderful experience from beginning to end!!!
Reply from LensDirect.comNov 5, 2025
Hello Stephen! We’re thrilled to hear your first order with lensdirect.com was such a positive experience! It’s great to know the progressive lenses were made accurately, communication kept you informed throughout the process, and your glasses were returned in excellent condition. Thank you for sharing your feedback and recommendation we’re so glad everything turned out perfectly!
