Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
William J.
Very quick turn around on ordering & getting delivery .
Reply from LensDirect.comNov 5, 2025
Hello William! We’re glad to hear your order and delivery were completed so quickly! At lensdirect.com, we strive to provide fast and efficient service, and it’s great to know we met your expectations.
Devin B.
They did a good job with my lens
Reply from LensDirect.comNov 5, 2025
Hello Devin! We’re glad to hear you’re happy with your lenses! At lensdirect.com, we take pride in delivering high-quality lenses and ensuring a positive experience for our customers.
Skylar M.
The contacts came so quick and everything was correct! Great price and discount, can’t wait to order from here again
Reply from LensDirect.comNov 5, 2025
Hello Skylar! We’re so happy to hear your contacts arrived quickly and everything was spot on! At lensdirect.com, we’re committed to providing great prices, fast delivery, and accurate orders. We can’t wait to help you again with your next order!
Jacqualine Christine L.
Very knowledgeable agent. Wish every company had agents like this gal. Listened to my concerns and offered me every aspect the company had to offer.
Reply from LensDirect.comNov 5, 2025
Hello Jacqualine! We’re so glad to hear you had a great experience with our agent! At lensdirect.com, we believe in providing attentive and knowledgeable support, and it’s wonderful to know the agent took the time to listen and offer the best options. Thank you for your kind words we’re lucky to have such a great team!
Theodore J.
Got nothing but great reviews for these guys ! Everything went smooth and a great experience for me and for my son who just loves them. He had lost one of his lens during water rafting, and when I tried to reach out to his optometrist, they wanted to charge over $350 dollars for a new pair. So thankful for you guys !!
Reply from LensDirect.comNov 5, 2025
Hello Theodore! We’re thrilled to hear everything went smoothly and that your son is happy with his new lenses. It’s great to know we could provide a more affordable solution than the optometrist, and we’re so glad we were able to help out in a pinch. We really appreciate your trust in lensdirect.com, and we’ll be here whenever you need us again!
customer
Fast service, great product
Reply from LensDirect.comNov 5, 2025
Hello Sonya! We’re glad to hear you had fast service and are happy with the product! At lensdirect.com, we strive to deliver both quick turnaround and high-quality lenses. Thanks for your feedback!
chris G.
It was just so quick and easy to ordemy wifes contact lenses, highly recommend!!
Reply from LensDirect.comNov 5, 2025
Hello Chris! We’re so glad to hear your order for your wife’s contact lenses was quick and easy! At lensdirect.com, we aim to make the process as simple as possible, and we’re thrilled to know you had a great experience. Thanks for the recommendation!
L S.
I have deleted a prior review and changed my rating. If anyone from Lensdirect sees this I realized the problem was I use a contact in only one eye and therefore my supply lasts 180 days where as most people it lasts only 90 days.
Reply from LensDirect.comOct 27, 2025
Hello L Schechter! We’re truly sorry for the frustration and disappointment you’ve experienced. You should never have to deal with damaged lenses or feel unheard when you raise a concern. We completely understand how upsetting that must be, and we’re genuinely sorry for letting you down. This isn’t the experience we want for our customers. We’ve reached out to you directly to make things right and truly appreciate you taking the time to share your feedback.
