Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
GINA M.
Great time to deliver, very easy and fast.
Reply from LensDirect.comNov 5, 2025
Hello Gina! We’re so glad to hear that your delivery was quick and easy! At lensdirect.com, we aim to make the entire process as smooth and efficient as possible. Thanks for sharing your experience!
Archana N.
It was amazingly smooth from the lens selection to shipping. The representatives were super helpful with questions. I love my new shades. An old pair of prescription Jackie O ray bans now turned into a new pair. Thank you Lens Direct for making it possible.
Reply from LensDirect.comNov 5, 2025
Hello Archana! We’re so happy to hear that your experience from lens selection to shipping was smooth and easy! It’s great to know our team could help with your questions and that you love your new shades. At lensdirect.com, we’re all about bringing new life to your favorite frames, and we’re thrilled we could make that happen for your Jackie O Ray-Bans. Thank you for sharing your experience!
Customer
Easy to order and quick turnaround.
Reply from LensDirect.comNov 5, 2025
Hello Lugo! We’re glad to hear that ordering was easy and the turnaround was quick! At lensdirect.com, we work hard to make the entire process fast and hassle-free. Thanks for your feedback!
Megan B.
speedy and easy
Reply from LensDirect.comNov 5, 2025
Hello Megan! We’re happy to hear your experience was speedy and easy! At lensdirect.com, we aim to make ordering simple and efficient every time. Thanks for sharing your feedback!
Diane N.
The lenses seem to be very thick..even though I paid for the thinner lense and the prescription is stronger than I thought it would be
Reply from LensDirect.comOct 23, 2025
Hello Diane! We’re really sorry to hear that your lenses didn’t meet your expectations. We completely understand how frustrating it can be when the lenses seem thicker than expected or the prescription feels stronger than anticipated. That’s definitely not the experience we want for our customers. Please know that we’d love the chance to make this right. Our team can review your order and ensure the correct lens type and prescription were made. Thank you for sharing your feedback it helps us improve and provide a better experience moving forward.
A-Lyn J.
It was easy to order. The prices were reasonable compared to other companies. Shipping time was quick.
Reply from LensDirect.comNov 5, 2025
Hello A-Lyn! We’re glad to hear that ordering was easy, the prices were reasonable, and your order arrived quickly! At lensdirect.com, we strive to offer great value and a smooth, fast shopping experience. Thanks for choosing us!
graphicsignanddesign
Prices are good delivery reasonable
Reply from LensDirect.comNov 5, 2025
Hello! We’re glad you found our prices fair and delivery prompt! At lensdirect.com, we aim to provide great value and reliable service for all your lens needs!
Kandi C.
Very easy to order! Good prices.
Reply from LensDirect.comNov 5, 2025
Hello Kandi! We’re glad to hear that ordering from LensDirect.com was easy and that you found our prices great. We look forward to serving you again!
