Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Jeff L.
Kwasi handled my issue quickly and efficiently. He was very clear and concise. Great job, Kwasi…!
Reply from LensDirect.comSep 8, 2025
Hello Jeff! We’re glad Kwasi handled your issue quickly and clearly. We’ll be sure to share your kind words with him. Thanks for choosing LensDirect.com!
Joanne
Mario was great help today. He corrected a problem for me without any delay and I appreciate that.
Reply from LensDirect.comSep 8, 2025
Hello Joanne! We’re glad Mario was able to help and resolve your issue promptly. We appreciate you choosing LensDirect.com!
Mollie
Sharissa was great helping me figure things out with an order issue!
Reply from LensDirect.comSep 8, 2025
Hello Mollie! We’re glad Sharissa could help you sort out your order issue. She’s a valued member of the LensDirect.com team, and we appreciate you choosing us!
Ryan S.
Chelsea was amazing. Very responsive, friendly and provided great service
Reply from LensDirect.comSep 8, 2025
Hello Ryan! We’re so glad Chelsea was responsive, friendly, and provided great service. She’s a fantastic part of the LensDirect.com team, and we’ll be sure to share your kind words with her!
Dan M.
Tremendous customer service! I greatly appreciate your help and you can be assured that I will be a return customer!
Reply from LensDirect.comSep 8, 2025
Hello Dan! We’re thrilled to hear you had a tremendous experience and look forward to welcoming you back as a valued customer at LensDirect.com!
Hector R.
Lens Direct is an experienced lens and frame company. They were able to repair my wife's damaged glasses. The stem was broken on her favorite glasses but she had lost her prescription so she couldn't order another pair. I sent the broken frame with lenses and Lens Direct repaired the broken stem and mounted new prescription lenses on the frames. Very happy camper! Thank you!
Reply from LensDirect.comSep 2, 2025
Hello Hector! We’re thrilled we could help repair your wife’s favorite glasses and get them back into perfect shape—even without the original prescription. At LensDirect.com, we take pride in offering expert repairs and personalized service to bring new life to the frames our customers love. We’re so glad you’re happy with the results—and we’re grateful to have you as part of the LensDirect family!
Brenda G.
Bibi was just wonderful. I accidentally downloaded the wrong prescription and she helped me change everything. She was very polite and knowledgeable. Thank you Bibi!!
Reply from LensDirect.comSep 8, 2025
Hello Brenda! We’re so glad Bibi could help you correct your prescription with such politeness and expertise. She’s a valued part of the LensDirect.com team, and we’ll be sure to pass along your thanks!
M S.
There was a mistake on my order that needed to be canceled quickly. Mario made sure that the problem was given immediate attention. As soon as my prescription is corrected. I will be ordering from LensDirect!
Reply from LensDirect.comSep 8, 2025
Hello M Smith! We’re glad Mario provided immediate attention to your order issue. We look forward to helping you again once your prescription is ready. Thanks for choosing LensDirect.com!
