Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
jelli G.
just wish I would have known about measurements before I packaged my frames up. good thing I kept a copy. But fast service so far just waiting on mail person to pick up my box! I don't have vehicle for couple hours so unable to take to post office.
frank j F.
Kayla was amazing. Knowledgeable and helpful!!!!!
Jessica
I finally found a website that delivers my contacts without the hassle! I couldn’t find my prescription and I can’t afford a 500 bill right now for a new exam, blah blah. I was weary at first because some of these sites are scams, but I got my order and they are great!
Noel V.
Quick response and helpful staffer. Felt like she cared. Called twice and she help both times. Handled herself well found my order quick and was able to resolve the issue and correct and complete my current order. Her name was Kayla.
Zulema F.
Keisha was very helpful and resolved the issue I had when I placed the order. She immediately corrected prescription. Thank you Keisha
Rebecca S.
KEISHA Was very pleasant and helpful in answering my questions. Excellent customer service.
Peter R.
Chat Representative Keisha was very helpful and thorough.
CharlyS
KAYLA - very Customer oriented, helpful Updated my Order, website did not have my needed option JADE - Corrected my Order from Default Gray to my selected Brown
