Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
lorenzo A.
I contacted LesDirect Customer service and spoke with Bibi. They were great in assisting me with my current issue. I will send my glasses back to be checked out. I hope they can resolve my issue. In regards to Bibi they were great help and did amazing job.
Dan P.
I spoke to Jade to confirm my online order was successful and they received everything that was needed. She said the prescription was approved and photo of my glasses was there as well.
customer
With an older frame, BIBI, a very gracious chat representative, walked me through all they needed to determine if they could repair a scratched lens problem. Very courteous, and communicative, and provided a positive answer. I definitely would return, based on this experience.
Jeff W.
BiBi was very helpful!
Ariana
Karielle was very helpful
Sam
Kissel answered my questions with expertise today. I am very happy with my lensdirect experience thus far.
Scarlett H.
BIBI was amazing!!!!! Best customer service!
Ken K.
Jade was able to answer all of my questions and helped me obtain a copy of my invoice. The process was very simple and easys.
