Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
El D.
Customer service was very helpful and patient getting the information I needed to fill my order. The recommendation(upgrade) for lenses was appreciated. Alex was professional and through filling my request for a shipping label.
Kavita
Kayla asked questions to figure out what my problem was - and the addressed it, sending me the material that I had not yet received. She was courteous and understanding - and resolved my problem!
Geronimo G.
Bibi gave me the option to hold my package until I’ll get back to my place. She understood right away the situation I’m currently experiencing.
A. M.
KAYLA had perfect phone etiquette. Lovely voice and pleasant conversational listening.
Mikey M.
Thank you to Jade for helping me clarify my order status and questions
Gary R.
Keisha was pleasant to deal with, was very helpful, took my information and answered my questions.
Jeff P.
Keisha is super professional and helpful. She helped very efficiently on each question I raised.
Sophia O.
Super helpful and friendly! Also really patient and such a perfect voice to help me stay calm because i was a bit stressed about not understanding something about my order. Karielle was the name of my attendant!
