Kelsi C.
Keisha was very helpful and got my…
Keisha was very helpful and got my account prescription situated quickly and efficiently! Great customer service!

Excellent
Based on 11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Kelsi C.
Keisha was very helpful and got my account prescription situated quickly and efficiently! Great customer service!
Barry C.
Kurshel was so polite and easy to work with,
Jeffrey
Fast and easy
Samuel
Keisha was super helpful with a problem that would have taken _forever_ by chat — she was immediately able to solve my problem, simply and clearly. Probably the most genuinely pleasant support call I’ve made this year.
Diane
It was my first order. And the chat service was fantastic. Can't wait to get my new eyeglasses!!
Bruce K.
Great service. They provided a credit to my account the next day due to a small glitch.
DeShawn G.
Easy process and fast shipping.
ALEX
Fast communication