Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Bob W.
Karielle was fantastic in helping me solve the issue. I purchased 3 set of lenses on 3 different online purchases. The system was kicking out repetitive emails and wanted to straighten everything out, which Karielle did with ease. Looking forward to seeing my products!!!
norman R.
Nyha was my customer service rep who answered my questions on a recent order. She was easy to reach and very professional in her assistance. I have used Lens Direct for the last few years and will continue to do so.
D B.
KArielle was incredibly patient and helpful, knew the answers to my questions
Clint D.
Great communication with representative! Great help! Kayla was super friendly and very helpful!! Have done business with them before and will continue to do so! I submitted a request and Kayla responded VERY first thing this morning! She worked on the issue until completely resolved. Great experience! Oh and the issue was my fault! Not theirs! Lol
Sydney R.
Alex was so helpful, prompt and easy to speak to! He helped me effortlessly and I’m so appreciative!
Mary B.
Kayla did a great job assisting me. Their help was very prompt and they were super friendly. Thank you!
Doug B.
Kissel did a great job handling my concerns. She was Professional and friendly and most helpful. She offered solutions and offered to do whatever was necessary to be sure I was satisfied with my glasses. Two thumbs up Kiesel.!
Alex L.
Alex was nice
