Kaitlyn
Good customer Service
Bibi was very helpful with customer service

Excellent
Based on 11,626 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Kaitlyn
Bibi was very helpful with customer service
Theophilus J.
Nya was very patient and helpful. I am not tech savvy, but she made the entire process easy manage.
yuchen C.
Helpful & knowledgeable
Don L.
Mariella was my contact and she was very professional. I felt she actually understood my frustration. I believe that she will do follow up necessary to satisfy my requests.
Dana
Communication with my rep (Jade) was super prompt, friendly, and professional! I wasn't sure how to submit my PD measurement but she was so helpful. The experience of ordering new lenses was easy, too. Would definitely do this again and recommend to others!
Cimsound
Outstanding customer care, above and beyond, thank you Nyah, highly recommend lens direct!
Kathy “K” K.
Kayla was awesome and exceptionally helpful.
Beth M.
Open and fast communication. Very patient with all of my questions. Kayla was awesome.