Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Sandy Kneedler H.
I'm really happy with my lens replacement! I really liked my existing frames so was excited to find I could just have my new prescription put in my old frames. It very affordable, much cheaper than a whole new set of glasses, and I am saving plastic from being put in the landfill. The quality is excellent. I will continue to use LensDirect in the future!
Mad C.
BEWARE!! LensDirect.com screwed up my lenses and refused to refund me. I sent in TWO separate Rx for TWO separate frames. They filled 1 Rx in Both frames AND in the 2nd frame, they even screwed up the Right Eye lens! Had to take the glasses to my eye doctor who scanned them, and confirmed. When I called LensDirect, they acknowledged they'd messed up, but would only offer to re-do them (making me wait 2 weeks - re-sending my frames and HOPING they'd be right). No explanation of how they'd botched this easy job! Just expecting me to trust that this time, they'd get it right. I don't have time to, nor do I care to, trust them again! I want a refund which they are refusing to give me. If they mess up your lenses... they just offer to take another several weeks to redo them, oh and they'll do that for no extra charge. Excuse me??!!! Oh.. you'll redo what you admit you screwed up, for no extra charge!?? No thanks! Ever again!!!
Jerry B.
If I could give zero stars I would. They made my lenses with the incorrect RX as well as to large for my frames I sent. After admitting they were incorrect they refuse to refund my money. I have no faith in this company and will be taking my business local. This is why it’s always better to do business with a brick and mortar establishment. I spoke to 6 individuals by text. Just save time and say no matter your experience we will not refund your money no matter how bad we mess up.
Sarah H.
They make ordering contacts super simple! Fast, reliable service, and my order is always correct and shipped quickly. Thank you!
Clarence
Be aware the turn around time can be excessive! They provide a shopping label which is great however, it took 7 days to ship from Oregon to Garden City, NY. Then it’s been in there shop now 17 days and my glasses still haven’t shipped back yet! I emailed customer service and they said my glasses are being expedited. I received an email on 5/13 that a label has been printed to ship. So, in my experience this process will have taken right at a month.
k H.
I ordered lenses for rimless frames and sent my frames to LD. Three tries and they misdrilled the lenses. Totally crooked. I finally asked that the lenses be sent undrilled and took them to a local optician to be drilled. Add $80!!! Never again LD!!!
Jackie
Keisha was great! Very helpful and knowledgable. Worked quickly to solve my problem.
derek P.
They have had my glasses for over a month despite daily contact and promise of expidited service. Nothing. I paid extra for fast turnaround..Joke. DO NOT RECOMMEND AT ALL
