Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Lynne N.
Exceptional customer service. They even anticipate your needs and offer solutions. The only other company I have experienced this level of customer support is Weber Grills.
Reply from LensDirect.comMay 2, 2024
Hello Lynne, Thank you for your 5-star review! We're happy our proactive service made your experience smooth and easy. Best regards, Nyah R. LensDirect Customer Happiness
Suri L.
great service!
Reply from LensDirect.comMay 2, 2024
Hello Suri, Thank you for the 5-star review! We're glad to hear about your positive experience with our service. Best regards, Nyah R. LensDirect Customer Happiness
Emmeline O.
Nyah made my process very easy. She was helpful getting my documents verified to receive my order.
Reply from LensDirect.comMay 2, 2024
Hello Emmeline, Thank you for your 5-star review! We're pleased to hear that you found our service helpful. Best regards, Nyah R. LensDirect Customer Happiness
y B.
I received a 24 pack of the wrong lenses in the right boxes. Kinda screwy. Ya think?
PAUL
Lens Direct had my previous order on file. I tried to order online but that didn't work due to technical issues. I the tried Customer Service. Kissel was a delight. Not only did she have my last order but assisted me in every way possible to order what I wanted. Kissel is a true professional and is a credit to LD. She is knowledgeable and pleasant. I am one happy customer. It's true that Kissel is Customer Happiness!
Reply from LensDirect.comMay 2, 2024
Hello Paul, We're grateful for your 5-star review! We're glad to hear about your exceptional customer service experience. We're delighted we could assist you with resolving the issue. Best regards, Nyah R. LensDirect.com
Massimo
Karielle was so helpful on the phone to me! She managed to sort out some issues with a particular order, seamlessly.
Reply from LensDirect.comMay 2, 2024
Hello Massimo, We're grateful for your 5-star review! We're glad to hear about your exceptional customer service experience. We're delighted we could assist you with resolving the issue. Best regards, Nyah R. LensDirect.com
MAB
Kissel was very helpful in making sure all the right information was provided so I could get the contacts needed.
Reply from LensDirect.comMay 2, 2024
Hello MAB, Thank you for your 5-star review! We're pleased to hear that you found our service helpful. Best regards, Nyah R. LensDirect Customer Happiness
Hiren P.
Keisha was friendly, responsive, and articulate. She handled my issue efficiently and clearly.
Reply from LensDirect.comMay 2, 2024
Hello Hiren, Thank you for the 5-star review! We're happy to hear about your friendly and quick experience. We truly appreciate your feedback! Best regards, Nyah R. LensDirect Customer Happiness
