Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Rachele H.
Bibi was very helpful in making sure my order was processed in a timely manner.
Reply from LensDirect.comMay 2, 2024
Hello Rachele, Thank you for your 5-star review! We're pleased to hear that you found our service helpful. Best regards, Nyah R. LensDirect Customer Happiness
Li Z.
Nyah was spectacular and extremely professional. She was so helpful but it was all about the price. She gave it her best!!
Reply from LensDirect.comMay 2, 2024
Hello Li, Thank you for the 5-star review! We're delighted to hear about your positive customer service experience. Best regards, Nyah R. LensDirect Customer Happiness
Richard G.
Great customer service . When I wasn't able to reorder on line I called and Karielle was able to help me out. Super friendly and got my order taken care of. Thanks
Reply from LensDirect.comMay 2, 2024
Hello Richard, Thank you for the 5-star review! We're happy to hear about your friendly experience. We truly appreciate your feedback! Best regards, Nyah R. LensDirect Customer Happiness
Stephanie M.
Kissel was very quick and informative on the matter at hand
Reply from LensDirect.comMay 2, 2024
Hello Stephanie, Thank you for your 5-star review! We're happy our proactive service made your experience smooth and easy. Best regards, Nyah R. LensDirect Customer Happiness
Eleanor M.
Karielle followed up to help me get a discount which helped me have a great experience
Reply from LensDirect.comMay 2, 2024
Hello Eleanor, Thank you for the 5-star review! We're delighted to hear about your positive customer service experience. Best regards, Nyah R. LensDirect Customer Happiness
Stephanie C.
Super easy to follow website. I had to call them a couple of times because I had messed up. Everyone I spoke to (like Keisha) (which in of itself was amazing! And it was not a foreign call center! More amazing!!!) was super helpful, and accommodating and didn’t make me feel stupid for not being able to follow directions (smh!) I have used LensDirect in the past and will continue to use them in the future.
Reply from LensDirect.comMay 2, 2024
Hello Sephanie, Thank you for the glowing 5-star review! We're thrilled to learn about your positive experience with our customer service. At LensDirect, we strive to meet our customers' needs and exceed their expectations. Your kind words and support mean the world to us! Best regards, Nyah R. LensDirect.com
Richard H McKannay J.
Courtesy and thoroughness.
Reply from LensDirect.comMay 2, 2024
Hello Richard, Thank you for the 5-star review! We're delighted to hear about your positive customer service experience. Best regards, Nyah R. LensDirect Customer Happiness
Barbara T.
she was excellent!!!!!
Reply from LensDirect.comMay 2, 2024
Hello Barbara, Thank you for the 5-star review! We're delighted to hear about your positive customer service experience. Best regards, Nyah R. LensDirect Customer Happiness
