Excellent
Based on 11,626 reviews
LensDirect.com4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
11,626 approved reviews, newest moderated first
Grant
Sharissa Phillip responded promptly and courteously to my initial email request regarding a refund for an order. My refund was processed quickly and the entire experience assured me that LensDirect is absolutely a place that I would use again and refer to anyone who asks. Thank you for your professionalism and for making me feel that my situation mattered.
Michelle J.
I absolutely love ordering my cobtact from this site. Shipping is always fast.
Donna S.
There was a discrepancy in my optical prescription and what I actually ordered, and I was given the information needed to correct the problem. Several emails were exchanged until the problem was solved. I then got my order very quickly.
Pamala H.
I feel like I was mislead on about the time it would take from order to receiving my glasses. I ordered 4/15 and today 5/3 they are cutting the lenses and there is still no eta. I've called customer service 4/29 who were supposed to text with an update...no text as of yet she did say 14 to 15 business days...2 weeks which is not 2 weeks it's at least 3 weeks and then it's mailed. Had I known, I would have ordered from some place who was a little faster as I am having to wear a broken pair until they get here. I saw 2 days, nowhere does it say 3-4 weeks
Patricia S.
Good customer service, kayla, was great she took care of everything I needed.
Terrence S.
Always high quality at better prices than the competition.
Ken
Easy to order and fast on delivery.
Reply from LensDirect.comMay 2, 2024
Hello Ken, Thank you for your 5-star review! We're happy our proactive service made your experience smooth and easy. Best regards, Nyah R. LensDirect Customer Happiness
jim H.
Great experience fast service
Reply from LensDirect.comMay 2, 2024
Hello Jim, Thank you for your 5-star review! We're glad to hear about your positive experience with our service. Best regards, Nyah R. LensDirect Customer Happiness
